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Digital eCommerce Customer Journey Experience Manager

Digital eCommerce Customer Journey Experience Manager

兵庫県神戸市中央区, JP

兵庫県神戸市中央区, JP

Position Snapshot

Please upload following resumes:Your CV, Resume in English, Japanese resume (履歴書・職務履歴書 if you have) 
Status: Regular / Permanent staff (Trial period 6months)
Title: Manager
Location: Nestlé Japan KOBE Head Office / 7-1-15, Gokodori, Chuo-ku, KOBE 651-0087 Japan
JR: Sannomiya stn., Hankyu・Hanshin: Kobe Sannomiya Stn., City Subway: Sannnomiya Stn. 5 min. from each station (on foot)
The number of people recruited: 1 person
Starting Date: June 1st. 2020-
Transfer / Secondment: No immediate (It may occur depending on the transfer after joining the company)
Number of dept.: 22 persons

 

Position Summary

Work Contents of the Department
The Ecommerce and Digital Systems Division is leading Nestle Japan in our digital journey. We are seeking a Content and Campaign Management Program Manager to drive the business redesign of the E2E Digital Ecosystem of Sites for Nestle Japan and campaign management with the implementation of new digital technologies.

 

Job Description
Accountabilities:
・Work in partnership with all EC and relevant business functions to proactively identify pain points, enhance, and optimize the E2E multi-channel customer experience in the following channels:
- EC Web Site
- Mobile Experience
- LINE/Other Social Media Channels
- Ambassador Experience to customers
・Coordinate and manage multiple initiatives to improve the customer experience in order to ensure the desired business value is achieved according to defined outcomes from business.
・Lead and Manage various E2E initiatives to optimize the consumer experience from front end digital journey to back to post customer retention activities.
・Act as Single point of contact for all customer experience issues in order to prioritize and identify issues which require resolution.
・Manage business stakeholders and proactively communicate agreed upon roadmap to ensure alignment and support
・Partner with Digital System members and describe system (i.e. CMS) interdependency to non-technical audience such as Sales & Marketing department in order to deliver their goals.
・Co-analyze and report performance of eCommerce online store through website analytics tool to identify improvement points in the end to end customer journey

A day in the life of...

【Required Qualifications】
Education: University or higher level degree
Language: Business level English (writing, reading and speaking) Japanese is official language in Nestlé Japan.
Required license: Nothing

 

【Experiences or Skills (Must Have)】
- Digital Marketing experience
- Project management & coordination skills

 

【Experiences or Skills (Nice to Have)】
- Bachelor’s degree, in business, computer science, engineering, or a related 
- Minimum 3-5 years in program management in the area of digital marketing 
- 3- 5 year’s experience leading business projects
- Strong knowledge of digital marketing technologies
- Experience in business implementation of content or campaign management strategies
- Data analytics and Customer service experience is a plus
- 1-2 years management experience

What will make you successful

Annual Income: Around 7.4 to10 mio yen (Pay Basis: Monthly) *It will be determined in consideration of age, experience and skills.
Bonus: Bonus-Twice a year / Salary increase-Once a year (April) *It will be determined based on work conditions and, individual and company performance.
Allowance: Commuting expenses (paid according to company regulations) etc.
Holidays: Annual holiday 123 days / 2 days off per week (day off: Saturday, Sunday, Public holidays, Summer / New Year holidays) etc.
Paid leave: 10 days in the first year (Given on the start day) up to 20 days
Working hours: 09:00~17:45 (Break 60 min. actual work 07 hours 45 min.) After a certain period Discretionary Working System for Management-Related Work (After a certain period)
Social Insurance: Health Insurance/Employees’ Pension/Unemployment Insurance/Industrial Accident Compensation Insurance
Benefits: Retirement Allowance System, Defined Contribution Pension Plan, Nest-egg Savings (Housing/Pension), Childcare leave, Care Leave, Housing Benefit, Training system etc.
Note: The allowance and benefits may be revised.

Position Snapshot

Please upload following resumes:Your CV, Resume in English, Japanese resume (履歴書・職務履歴書 if you have) 
Status: Regular / Permanent staff (Trial period 6months)
Title: Manager
Location: Nestlé Japan KOBE Head Office / 7-1-15, Gokodori, Chuo-ku, KOBE 651-0087 Japan
JR: Sannomiya stn., Hankyu・Hanshin: Kobe Sannomiya Stn., City Subway: Sannnomiya Stn. 5 min. from each station (on foot)
The number of people recruited: 1 person
Starting Date: June 1st. 2020-
Transfer / Secondment: No immediate (It may occur depending on the transfer after joining the company)
Number of dept.: 22 persons

 

Position Summary

Work Contents of the Department
The Ecommerce and Digital Systems Division is leading Nestle Japan in our digital journey. We are seeking a Content and Campaign Management Program Manager to drive the business redesign of the E2E Digital Ecosystem of Sites for Nestle Japan and campaign management with the implementation of new digital technologies.

 

Job Description
Accountabilities:
・Work in partnership with all EC and relevant business functions to proactively identify pain points, enhance, and optimize the E2E multi-channel customer experience in the following channels:
- EC Web Site
- Mobile Experience
- LINE/Other Social Media Channels
- Ambassador Experience to customers
・Coordinate and manage multiple initiatives to improve the customer experience in order to ensure the desired business value is achieved according to defined outcomes from business.
・Lead and Manage various E2E initiatives to optimize the consumer experience from front end digital journey to back to post customer retention activities.
・Act as Single point of contact for all customer experience issues in order to prioritize and identify issues which require resolution.
・Manage business stakeholders and proactively communicate agreed upon roadmap to ensure alignment and support
・Partner with Digital System members and describe system (i.e. CMS) interdependency to non-technical audience such as Sales & Marketing department in order to deliver their goals.
・Co-analyze and report performance of eCommerce online store through website analytics tool to identify improvement points in the end to end customer journey

A day in the life of...

【Required Qualifications】
Education: University or higher level degree
Language: Business level English (writing, reading and speaking) Japanese is official language in Nestlé Japan.
Required license: Nothing

 

【Experiences or Skills (Must Have)】
- Digital Marketing experience
- Project management & coordination skills

 

【Experiences or Skills (Nice to Have)】
- Bachelor’s degree, in business, computer science, engineering, or a related 
- Minimum 3-5 years in program management in the area of digital marketing 
- 3- 5 year’s experience leading business projects
- Strong knowledge of digital marketing technologies
- Experience in business implementation of content or campaign management strategies
- Data analytics and Customer service experience is a plus
- 1-2 years management experience

What will make you successful

Annual Income: Around 7.4 to10 mio yen (Pay Basis: Monthly) *It will be determined in consideration of age, experience and skills.
Bonus: Bonus-Twice a year / Salary increase-Once a year (April) *It will be determined based on work conditions and, individual and company performance.
Allowance: Commuting expenses (paid according to company regulations) etc.
Holidays: Annual holiday 123 days / 2 days off per week (day off: Saturday, Sunday, Public holidays, Summer / New Year holidays) etc.
Paid leave: 10 days in the first year (Given on the start day) up to 20 days
Working hours: 09:00~17:45 (Break 60 min. actual work 07 hours 45 min.) After a certain period Discretionary Working System for Management-Related Work (After a certain period)
Social Insurance: Health Insurance/Employees’ Pension/Unemployment Insurance/Industrial Accident Compensation Insurance
Benefits: Retirement Allowance System, Defined Contribution Pension Plan, Nest-egg Savings (Housing/Pension), Childcare leave, Care Leave, Housing Benefit, Training system etc.
Note: The allowance and benefits may be revised.

Apply now »