Customer Engagement Services & Performance Manager (6 months Nestlé contact), this is your challenge

This position is a 6-month position covering the temporary absence of our CES & Performance Manager. Although the CES team sits in Belgium and Netherlands, this temporary role will mainly focus on the Dutch team and is Amstelveen Based.

As a CES & Performance Manager, you will lead and develop our Consumer Engagement Services (CES) team to deliver outstanding consumer experiences across all communication channels. You will ensure that every interaction reflects our commitment to quality, reliability, and consumer trust in Nestlé’s brands and products.

In this role, you are responsible for building, optimizing, and scaling quality and training programs, driving digital transformation, and fostering a culture of continuous improvement and performance within the CES organization. You will play a key role in shaping the future of consumer engagement and ensuring alignment with business strategy and market needs.

As CES & Performance Manager you have the following responsibilities: 

• Lead the long‑term CES strategy, including annual plans, budgeting, capacity management, and digital transformation.
• Drive automation and system enhancements to reduce manual work and elevate consumer handling quality.
• Build and optimize scalable quality, training, and performance enablement programs across all consumer channels.
• Analyze learning needs and deliver effective training interventions to support a KPI‑driven, high‑performance culture.
• Lead, coach, and empower the CES team while fostering collaboration, ownership, and continuous improvement.
• Manage internal stakeholders and external partners, ensuring compliant processes and high-quality service delivery.

What we are looking for in our CES & Performance Manager

• 5–7 years of experience in consumer engagement, customer service, digital management, brand management, or webcare.
• Experience working in cross-functional teams in a digital or marketing-driven environment.
• Proven experience leading and developing teams, and managing change.
• Strong understanding of CRM/helpdesk systems (Salesforce experience is a strong advantage).
• Available 4 to 5 days per week. 3 days per week on site.
• Strong communication skills in English and Dutch or French.

The job offers more than just a challenge:

• A full‑time position (39 hours) with excellent benefits: a 13th month, 25 vacation days, and 6 additional leave days.
• A 6 months Nestlé contract; 
• A salary range between €5700 and €7000 gross per month depending on your knowledge and experience.
• Hybrid working, including an allowance to create an ergonomic home office.
• Stay in shape with our corporate fitness program through Bedrijfsfitness and Urban Sports Club.
• Various career development opportunities, both in the Netherlands and internationally.
• Free baby food for an entire year after your little one is born—up to €500 per year, per child.
• Green mobility options: e‑bike leasing or tax benefits when purchasing your own.
  And of course—you can bring your dog to the office!
  
  

More reasons to work at Nestlé:

• Boost your development! We offer trainings, development programs and coaching to help you grow your skills and your career.
• Your well‑being comes first, with support such as our Employee Assistance Program and a variety of wellbeing activities.
• At Nestlé you can truly be yourself. Passionate about DE&I? Join our Diversity, Equity & Inclusion Ambassadors.
• You contribute to Nestlé’s mission to enhance quality of life and help shape a better future.

Respect is at the heart of Nestlé's culture. We value diversity as an essential part of our culture. Embracing people's differences is what drives our product development and workplace dynamics. It is important that everyone feels accepted, comfortable and safe at Nestlé. Regardless their gender, religion, cultural background, age, disability, or who they love. We strongly believe that diversity fuels creativity, innovation, and moves our organization forward. That's why we're actively fostering a culture and leadership that offers equal opportunities for all.

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@nl.nestle.com.

Applying for the role of CES & Performance Manager?

Great! If you see a match with the description as described above we would gladly receive your cv and motivation. You can upload these via the link.

We use an Artificial Intelligence (AI) Tool to schedule interviews with our candidates. So keep an eye on your email for the interview invitation! When registering your application, you will be asked if we may send you whatsapp messages; if you answer 'yes' to this, you will receive communication via whatsapp in addition to messages via email. Communication through our AI tool is in English, but our recruiters speak both English and Dutch.

Interim CV’s will not be processed.