We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

Location: Al Ain, UAE
Company: Nespresso UAE

Full-time

POSITION SUMMARY

As a Nespresso Boutique Senior Coffee Specialist, you will serve as an Ambassador of the Nespresso Brand, providing exceptional customer service, promoting the Nespresso experience, and supporting customers throughout their journey. You will advise and serve Club Members, offering tailored guidance on Nespresso products and services while maintaining Boutique standards. This role contributes to achieving daily, weekly, and monthly Boutique sales objectives through excellence in the Nespresso Selling Ceremony, Tasting Rituals, and product knowledge.

A DAY IN THE LIFE …

Customer Service and Sales

• Deliver the Nespresso Selling Ceremony to welcome, engage, and serve customers.
• Present the Boutique offerings, sharing comprehensive knowledge about Nespresso products and services.
• Conduct product demonstrations and personalized Nespresso Tasting Rituals to encourage Club Members to explore our full product range.
• Tailor interactions to Club Members' individual needs and preferences, supporting a personalized experience that enhances customer satisfaction.

Operational Excellence 

• Maintain a safe and visually appealing Boutique, aligning with Nespresso's operational standards.
• Handle cash transactions accurately and support reconciliation processes as required.
• Comply with health, safety, and environmental guidelines, ensuring adherence to Nespresso's protocols.

Product Knowledge and After-Sales Support

• Guide customers through machine troubleshooting and suggest solutions.
• Facilitate machine replacements and repairs as needed.
• Continually update personal product knowledge to stay current with Nespresso's latest offerings.

Performance Metrics

• Meet and exceed Boutique KPIs, including customer satisfaction scores, mystery shopping results, and CRM data accuracy.
• Support Boutique targets by ensuring high-quality service and proactively seeking customer feedback.

What will make you successful…

• Education - Professional education in a relevant field preferred.
• Experience - 2-3 years direct customer-facing roles within retail or a luxury environment.
• Competencies - Customer-focused mindset with strong service orientation.
• Excellent communication and interpersonal skills.
• Ability to work effectively within a team and adapt to a dynamic retail setting.
• Results-driven with a proactive approach to meeting sales and service goals.
• Additional Requirements - Strong work ethic, integrity, and commitment to transparency.
• Passion for customer interaction and brand representation.
• Flexibility to work in a shift-based retail environment, including weekends and holidays.

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together