Location: Jordan

Job Title: Assistant Manager, Customer Intelligence      

Job Summary:

As a key member of the Supply Chain function, the Customer Intelligence Assistant Manager plays a critical role in driving operational excellence and enhancing customer satisfaction across the MENA region. This role is responsible for leading initiatives that optimize end-to-end order fulfillment processes, improve service delivery, and strengthen cross-functional collaboration.

With a focus on data-driven decision-making and continuous improvement, the team supports strategic business goals by increasing operational efficiency, advancing automation, and ensuring seamless customer engagement across multiple channels.

The role also contributes to key customer supply chain projects, delivering insights and solutions that drive cost optimization, service innovation, and sustainable growth.

This position offers the opportunity to work in a collaborative, fast-paced environment where customer experience and business performance go hand in hand.

Job Description:

• As part of the Supply Chain team, analyze order trends, fulfillment gaps, and service levels with a customer-centric mindset to identify performance improvement opportunities

• Elevate the end-to-end customer experience by proactively identifying and resolving issues, while collaborating with Sales, Supply Chain, and Customer-Facing teams to align on customer strategy and ensure service excellence

• Oversee timely and accurate order processing by leveraging automation and self-service tools, supervising daily transactions handled by supporting teams, ensuring data accuracy and visibility, and providing regular performance and operations reporting

• Collaborate on cross-functional projects with Supply Chain teams across MENA, focusing on logistics, cost-to-deliver, planning accuracy, automation, service strategy, and E-commerce experience

• Prepare reports, presentations, and dashboards; lead regular operational review calls with stakeholders; drive action plans and ensure timely follow-up and issue resolution

Skills & Experience Required

• 1-2 years of experience in Supply Chain, Customer Success, or Order Management
• Bachelor’s degree in Industrial Engineering, Logistics, Business administration or a related field
• Excellent command of the English language, both written and verbal
• Advanced communication skills and ability to work with different teams
• Strong analytical skills with the ability to interpret data and generate clear reports
• Hands-on experience with tools like Excel and PowerPoint; knowledge of Power BI is a plus
• Familiarity with ERP systems (SAP preferred) and order processing platforms
• Organized and detail-oriented, able to manage multiple tasks and deadlines
• Proactive problem-solver with a continuous improvement mindset
• Comfortable leading projects and processes improvements