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IT Support Specialist

IT Support Specialist

Amman, JO, 5719

Amman, JO, 5719

Position Snapshot

Location: Amman, Jordan

Full-time

Bachelor’s degree in Computer Science

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. You will drive/manage category strategies across channels and customers to achieve Real Internal Growth in the country.

You will deliver services related to the implementation & sustenance of the GLOBE ISIT standards, IT Infrastructure, IT Security, Network and Telecommunication in the market/region.                                                                                                                                                                                                               

A day in the life of...
  • Ensure 24-hour systems availability which includes but not limited to network connectivity, enterprise messaging, telephony, printers, workstations…
  • Provide 1st level of IT infrastructure support e.g. Servers, Workstation, Printers, Network, etc. to improve, streamline and standardize GLOBE ISIT support processes.  Diagnose system-related incidents and take correct for the immediate resolution; escalate to the GLOBE ISIT for second level resolution
  • Draw out people’s views and ideas and their understanding of the content. Helping people to make their own choices, solving problems and making decisions  
  • Plan, procure and manage the delivery of IT Assets and services
  • Ensure that all IT assets are tracked and controlled
  • Provide input (recommendation & justifications for new/replacement) for the IT budget (CAPEX and OPL) planning.  Monitor and control GLOBE cost against the approved budget  
  • Ensure compliance to GLOBE IT security policies and guidelines
  • Establish and test  the local/market Disaster Recovery Plans for all sites periodically                                                                     
  • Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization                                                             
  • Provide support to the initiatives related to IT Security Awareness within market/region                                                                                                                                
What will make you successful
  • Bachelor degree in Computer Science
  • At least 1 year experience in IT infrastructure, IT Security, Network and Telecommunication
  • Good communication skills in English/Arabic
  • Ability to solve complex problems and work closely with the team
  • Excellent knowledge in Microsoft Office and SAP
Position Snapshot

Location: Amman, Jordan

Full-time

Bachelor’s degree in Computer Science

Position Summary

Joining Nestlé means you are joining the largest food and Beverage Company in the world. You will drive/manage category strategies across channels and customers to achieve Real Internal Growth in the country.

You will deliver services related to the implementation & sustenance of the GLOBE ISIT standards, IT Infrastructure, IT Security, Network and Telecommunication in the market/region.                                                                                                                                                                                                               

A day in the life of...
  • Ensure 24-hour systems availability which includes but not limited to network connectivity, enterprise messaging, telephony, printers, workstations…
  • Provide 1st level of IT infrastructure support e.g. Servers, Workstation, Printers, Network, etc. to improve, streamline and standardize GLOBE ISIT support processes.  Diagnose system-related incidents and take correct for the immediate resolution; escalate to the GLOBE ISIT for second level resolution
  • Draw out people’s views and ideas and their understanding of the content. Helping people to make their own choices, solving problems and making decisions  
  • Plan, procure and manage the delivery of IT Assets and services
  • Ensure that all IT assets are tracked and controlled
  • Provide input (recommendation & justifications for new/replacement) for the IT budget (CAPEX and OPL) planning.  Monitor and control GLOBE cost against the approved budget  
  • Ensure compliance to GLOBE IT security policies and guidelines
  • Establish and test  the local/market Disaster Recovery Plans for all sites periodically                                                                     
  • Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization                                                             
  • Provide support to the initiatives related to IT Security Awareness within market/region                                                                                                                                
What will make you successful
  • Bachelor degree in Computer Science
  • At least 1 year experience in IT infrastructure, IT Security, Network and Telecommunication
  • Good communication skills in English/Arabic
  • Ability to solve complex problems and work closely with the team
  • Excellent knowledge in Microsoft Office and SAP

Apply now »