Customer Account Associate
Customer Account Associate
At Nestlé Waters & Premium Beverages (NW&PB), we’re all working towards the same goal – crafting every sip to enrich the lives of our consumers. We are a global business focused on brands such as San Pellegrino, Maison Perrier, Acqua Panna, and Essentia. We cultivate icons and craft experiences that elevate everyday living. Our culture fosters agility, ownership, passion, and a winning mindset. We value CARE, GRIT, CONNECTION, and INGENUITY. Teammates are empowered to make bold contributions, gain global and diverse experiences, and explore enriching career opportunities. If you are a purpose-driven professional excited to build new business solutions you will make a real impact on this team.
Joining Nestlé Waters & Premium Beverages means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. Be part of a global business as we continue to unlock the future of beverages designed for modern wellbeing.
This position is not eligible for Visa Sponsorship.
- Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
- Management of Customer post-audit claims
- Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
- Participate in customer meetings to resolve claims with third party vendors
- Deduction Workflow Administrative Management
- Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
- Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
- Drive collections of unauthorized deductions and application credits from the customer
- Support Customer Metric Forecasting
- Post Audit Disputes
- Communicate with Nestlé Retail Services regarding logistics and distribution activities
- NRS Workbooks/Service for CAMS and Sell sheets
- Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
- Fix broken connections between distributors and customer back end
- Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.
- Manage customer forms, ensuring accurate and up to date information.
- Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
- Attendance and travel to industry events, and internal business planning meetings with account team leadership
- Assist with item setup, including entering relevant data into the Osprey system
- Maintain price point information for products, ensuring accuracy and consistency.
- Support the team in setting up new items in the systems.
- Maintain responsibility for automated customer reports
- Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
- Retailer Dates Forms
- Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
- Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
- Price Deal discrepancies Management
- Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
- Promotional contracts management of work in customer system
- Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
- Manage sample ordering process and track sample inventory
- Bachelor’s degree preferred, or 1-2 years of relevant work experience
- Previous experience in an administrative or support role is preferred
- Strong organizational and time management skills
- Excellent attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with SharePoint and other collaboration tools is a plus
- Ability to work independently and prioritize tasks effectively
- Strong communication and interpersonal skills
#LI-hybrid
Salary: $67,000.00 to $97,000.00 per year
Bonus Eligibility: Yes
The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 423444
At Nestlé Waters & Premium Beverages (NW&PB), we’re all working towards the same goal – crafting every sip to enrich the lives of our consumers. We are a global business focused on brands such as San Pellegrino, Maison Perrier, Acqua Panna, and Essentia. We cultivate icons and craft experiences that elevate everyday living. Our culture fosters agility, ownership, passion, and a winning mindset. We value CARE, GRIT, CONNECTION, and INGENUITY. Teammates are empowered to make bold contributions, gain global and diverse experiences, and explore enriching career opportunities. If you are a purpose-driven professional excited to build new business solutions you will make a real impact on this team.
Joining Nestlé Waters & Premium Beverages means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive. Be part of a global business as we continue to unlock the future of beverages designed for modern wellbeing.
This position is not eligible for Visa Sponsorship.
- Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
- Management of Customer post-audit claims
- Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
- Participate in customer meetings to resolve claims with third party vendors
- Deduction Workflow Administrative Management
- Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
- Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
- Drive collections of unauthorized deductions and application credits from the customer
- Support Customer Metric Forecasting
- Post Audit Disputes
- Communicate with Nestlé Retail Services regarding logistics and distribution activities
- NRS Workbooks/Service for CAMS and Sell sheets
- Create NRS Workbook for next period and corresponding sell sheets. Then attend 60-minute NRS Monthly touch base
- Fix broken connections between distributors and customer back end
- Manage Weekly report ranking distributors form an out-of-stock perspective, and losing sales to support ineffectiveness, and send communications out in response.
- Manage customer forms, ensuring accurate and up to date information.
- Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
- Attendance and travel to industry events, and internal business planning meetings with account team leadership
- Assist with item setup, including entering relevant data into the Osprey system
- Maintain price point information for products, ensuring accuracy and consistency.
- Support the team in setting up new items in the systems.
- Maintain responsibility for automated customer reports
- Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
- Retailer Dates Forms
- Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
- Customer Item Management System: Enter in all new items as well as keep up with item maintenance which is as needed.
- Price Deal discrepancies Management
- Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
- Promotional contracts management of work in customer system
- Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
- Manage sample ordering process and track sample inventory
- Bachelor’s degree preferred, or 1-2 years of relevant work experience
- Previous experience in an administrative or support role is preferred
- Strong organizational and time management skills
- Excellent attention to detail and accuracy
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Familiarity with SharePoint and other collaboration tools is a plus
- Ability to work independently and prioritize tasks effectively
- Strong communication and interpersonal skills
#LI-hybrid
Salary: $67,000.00 to $97,000.00 per year
Bonus Eligibility: Yes
The pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. It is not typical for an individual to be hired at top of range.
Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at https://www.nestlejobs.com/nestle-in-the-us-benefits
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.
This position is not eligible for Visa Sponsorship.
Review our applicant privacy notice before applying at https://www.nestlejobs.com/privacy.
Job Requisition: 423444
Arlington, VA, US, 22209
Arlington, VA, US, 22209
Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC