Customer Account Manager

As the world leader in nutrition, health and wellness for children from birth to preschool, Gerber Products Company is committed to creating a strong future. We joined the Nestlé Nutrition family in 2007, and have been a partner in parenthood ever since. Our Anything for Baby team works closely with experts to create products that enrich and establish healthy habits for children, and are good for the planet as well. A career at Gerber provides meaningful opportunities to develop professionally, and nurture generations to come. Now is the time to define your future, and ours too.

This position is not eligible for Visa Sponsorship.

Position Summary

The Manager, Customer Account role is responsible partnering with the Value Channel to drive category growth. Growth is achieved by acting as the contact for assigned customers to build category winning plans to achieve annual Gerber sales targets within commercial spend guardrails.

Category Strategy (30%)

Work with the Commercial Development and Category Management on development of customer-specific category plans anchored in the category growth drivers (category-first mindset)
Present and launch New Item Plan and develop initial field forecast
Perform annual bottom-up volume builds based on distribution, category trends and promotional activities

Customer Strategy (25%)

Achieve annual sales and trade targets through effective selling and negotiation
Continuous improvement on forecast accuracy Frequent customer interaction to implement
Identify gaps between customer plan and customer feedback and propose resolutions to gaps

Win at Retail: Improving execution (20%)

Present Customer Category Plan and supporting Implementation Calendar to customer via Joint Business Planning
Drive execution of customer category plan

Develop Valued Capabilities (15%):

Ensure timely and professional participation in Career Development programs
Develop critical winning behaviors through robust Professional Development Planning process with manager and HR Business Partner
Work closely with Customer Account Associate to develop category account management skills and best practices

Integrated Approach (10%)

Continual interaction and work with the Data and Reporting team for standardized reports, business insights, and category growth driving opportunities
Collaborate with internal team members to share best practices and drive Customer related initiatives

Requirements and Minimum Education Level:

Bachelor degree or equivalent experience
7 years related work experience in a customer facing role, ideally from cpg in a large Nestle equivalent company
Must have experience calling on national accounts
Must understand how categories are managed successfully
Must understand how to develop customer specific category growth strategies
Understands all sales functions and Commercial Development
The ability to create a customer plan that's within CAP Guidelines and assigned Trade Rates
Knowledge of Sales Fundamentals of Pricing, Promotion, Assortment, and Merchandising

#LI-Hybrid

Requisition ID

163088

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

As the world leader in nutrition, health and wellness for children from birth to preschool, Gerber Products Company is committed to creating a strong future. We joined the Nestlé Nutrition family in 2007, and have been a partner in parenthood ever since. Our Anything for Baby team works closely with experts to create products that enrich and establish healthy habits for children, and are good for the planet as well. A career at Gerber provides meaningful opportunities to develop professionally, and nurture generations to come. Now is the time to define your future, and ours too.

This position is not eligible for Visa Sponsorship.

Position Summary

The Manager, Customer Account role is responsible partnering with the Value Channel to drive category growth. Growth is achieved by acting as the contact for assigned customers to build category winning plans to achieve annual Gerber sales targets within commercial spend guardrails.

Category Strategy (30%)

Work with the Commercial Development and Category Management on development of customer-specific category plans anchored in the category growth drivers (category-first mindset)
Present and launch New Item Plan and develop initial field forecast
Perform annual bottom-up volume builds based on distribution, category trends and promotional activities

Customer Strategy (25%)

Achieve annual sales and trade targets through effective selling and negotiation
Continuous improvement on forecast accuracy Frequent customer interaction to implement
Identify gaps between customer plan and customer feedback and propose resolutions to gaps

Win at Retail: Improving execution (20%)

Present Customer Category Plan and supporting Implementation Calendar to customer via Joint Business Planning
Drive execution of customer category plan

Develop Valued Capabilities (15%):

Ensure timely and professional participation in Career Development programs
Develop critical winning behaviors through robust Professional Development Planning process with manager and HR Business Partner
Work closely with Customer Account Associate to develop category account management skills and best practices

Integrated Approach (10%)

Continual interaction and work with the Data and Reporting team for standardized reports, business insights, and category growth driving opportunities
Collaborate with internal team members to share best practices and drive Customer related initiatives

Requirements and Minimum Education Level:

Bachelor degree or equivalent experience
7 years related work experience in a customer facing role, ideally from cpg in a large Nestle equivalent company
Must have experience calling on national accounts
Must understand how categories are managed successfully
Must understand how to develop customer specific category growth strategies
Understands all sales functions and Commercial Development
The ability to create a customer plan that's within CAP Guidelines and assigned Trade Rates
Knowledge of Sales Fundamentals of Pricing, Promotion, Assortment, and Merchandising

#LI-Hybrid

Requisition ID

163088

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Arlington, VA, US, 22209