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Manager Shopper Insights- Ecommerce

Manager Shopper Insights- Ecommerce

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY:

You know us as the food and beverage company behind a lot of your favorites like Stouffer’s, Nesquik, Toll House, Lean Cuisine, DiGiorno, Coffee-Mate as well as new discoveries like Sweet Earth and Essentia. Across our organization, we’re creating a workplace where collaboration is important, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day!

 

This position’s role is to use high impact insights to influence and drive strategic and tactical actions to win in the Omni marketplace. The Manager, Shopper Consulting will be a strong voice of ecommerce market intelligence and shopper insights across the NUSA organization, with superior skills in employing syndicated data and custom research to build impactful points-of-view.

 

PRIMARY RESPONSIBILITIES:

Leadership & Consulting

  • Serve as the customer and shopper “navigator” by providing thought leadership to Sales and Marketing by providing a holistic view of the Omni shopper& ecommerce marketplace
  • (+/-65% of time) Drive initiative on insight generation from syndicated research/market data, (e.g. IRI, panel data, shopper loyalty, Numerator) to help develop stronger understanding of key growth opportunities and what is required to win
    • Help business understand what is happening in our categories in the ecommerce marketplace (with eRetailers and platforms), to help them prioritize where their interests lie in understanding the ‘why behind the what’.   
    • Drive Omni knowledge and activation for business through secondary research
    • Help curate a new level of ecommerce expertise on secondary data across Marketing and Sales stakeholders
  • (+/- 35% of time) Drive initiative on insight generation from custom research to help drive more why understanding and evaluate strategies for winning with ecommerce shopper at key eRetailers
    • The ‘why’ is understood through the primary, custom research with qualitative and quantitative studies? 
      • Frame, Design, Analyze and Present studies
      • Help drive strategies to win at customer by gathering deeper insights on the shopper, customer frame of reference, barriers/enablers along the path to purchase  
  • Create ecommerce shopper and retailer empathy/understanding across the business team by clearly articulating and embedding existing understanding and identifying actionable learning needs
  • Use transparent, strategy-aligned criteria to assess the value of projects to the business.
  • Collaborate across the Market Intelligence function to leverage our scale and increase speed via effectiveness (best practices internally and externally, integrated knowledge) and efficiencies (standardized, consistent across NUSA, optimized cost base).
  • Elevate/redefine medium-value requests and eliminate or outsource low-value requests.
  • Tap people’s natural motivations to share insights with peers and increase the “portability” of insights to enable wider sharing.
  • Performance will be measured on the ability to change thinking, influence decisions and business strategy.

Develop Scalable Insights

  • Effectively communicate and embed learning to increase the impact of insights into action by making them relevant to the business strategy.
  • Add value to knowledge sharing by connecting the dots about the ecommerce shopper and retailer and traditional channel behavior for a true Omni perspective.
  • Proactively pursue opportunities for impact by systematically seeking and exploiting opportunities to leverage research/learning on high-value topics unseen or ignored by business partners and use influence to activate those opportunities.
  • Focus on establishing business partners’ decisions and aligning the research agenda to them, then tailor communications of research findings to support upcoming decisions.
  • Develop and consistently review ecommerce learning plan to identify the most impactful areas of learning across the business.
  • Create and communicate insights-based recommendations that provide opportunities to impact the ecommerce shopper decision in the store and provide value to both NUSA and the customer.
  • Identify the essential “business drivers” by finding the common ground between strategic priorities and the most commonly asked about topics.

Budget & Vendor Management

  • Manage projects within approved budget.
  • Consistent and ongoing evaluation of new suppliers to drive understanding of changing dynamics of marketplace
  • Provide suppliers with access to all information available to ensure intimacy with NUSA.
  • Leverage strategic assets to create a non-monetary, reciprocally valuable relationship with suppliers, motivating above-and-beyond support and true partnership

 REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

  • B.A./B.S. in Marketing, Economics, Psychology, or Sociology required. Relevant Master's degree or MBA strongly preferred.

EXPERIENCE:

  • Minimum of five (5) years of marketing research experience in a consumer packaged goods company with at least five (2) years in ecommerce Shopper Insights or Retail/Customer-facing role
  • Candidate must possess a strong drive for results with a passion for the consumer and marketing.
  • Possess a business-owner vs. researcher mindset, being motivated and vested in big picture impact of research and insights.

SKILLS:

Functional Competencies:

  • Project Execution – Leading – Managing budget, suppliers, research execution, and adhering to interim and final deadlines
  • Business Problem Solving – Applying – Diagnosis and framing the problem, business knowledge and acumen, recommendation development
  • Consumer Empathy – Applying - Can articulate basic behaviors and motivations of consumers
  • Strategic Thinking – Applying – Creates short-term marketing tactics that support long-term strategies and brand vision
  • Self-Development – Leading – Seeking opportunities to self-educate proactively (new methodologies and techniques, business acumen, and general research and business news)
  • Communication – Applying – Tailoring content and purposeful communication
  • Influence – Applying – Active listening, negotiation, persuasion, and courage
  • Methodology Expertise – Leading – Selecting appropriate, diverse methodologies in designing research studies and trying new things when appropriate
  • Insight Generation – Applying – Inductive reasoning, creativity, risk tolerance, and business judgement
  • Knowledge Agenda Development – Applying – Identify broad themes or learning gaps for future  research based on accumulated knowledge

Nestlé Leadership Framework Key Competencies:

  • Proactive Cooperation, Impact & Convince Others, Curiosity, Results Focus, Innovation

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

 

 

 

Foods people love. Brands people trust. And a career that nourishes your future like no other.

 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

 

This position is not eligible for Visa Sponsorship.

 

 

POSITION SUMMARY:

You know us as the food and beverage company behind a lot of your favorites like Stouffer’s, Nesquik, Toll House, Lean Cuisine, DiGiorno, Coffee-Mate as well as new discoveries like Sweet Earth and Essentia. Across our organization, we’re creating a workplace where collaboration is important, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day!

 

This position’s role is to use high impact insights to influence and drive strategic and tactical actions to win in the Omni marketplace. The Manager, Shopper Consulting will be a strong voice of ecommerce market intelligence and shopper insights across the NUSA organization, with superior skills in employing syndicated data and custom research to build impactful points-of-view.

 

PRIMARY RESPONSIBILITIES:

Leadership & Consulting

  • Serve as the customer and shopper “navigator” by providing thought leadership to Sales and Marketing by providing a holistic view of the Omni shopper& ecommerce marketplace
  • (+/-65% of time) Drive initiative on insight generation from syndicated research/market data, (e.g. IRI, panel data, shopper loyalty, Numerator) to help develop stronger understanding of key growth opportunities and what is required to win
    • Help business understand what is happening in our categories in the ecommerce marketplace (with eRetailers and platforms), to help them prioritize where their interests lie in understanding the ‘why behind the what’.   
    • Drive Omni knowledge and activation for business through secondary research
    • Help curate a new level of ecommerce expertise on secondary data across Marketing and Sales stakeholders
  • (+/- 35% of time) Drive initiative on insight generation from custom research to help drive more why understanding and evaluate strategies for winning with ecommerce shopper at key eRetailers
    • The ‘why’ is understood through the primary, custom research with qualitative and quantitative studies? 
      • Frame, Design, Analyze and Present studies
      • Help drive strategies to win at customer by gathering deeper insights on the shopper, customer frame of reference, barriers/enablers along the path to purchase  
  • Create ecommerce shopper and retailer empathy/understanding across the business team by clearly articulating and embedding existing understanding and identifying actionable learning needs
  • Use transparent, strategy-aligned criteria to assess the value of projects to the business.
  • Collaborate across the Market Intelligence function to leverage our scale and increase speed via effectiveness (best practices internally and externally, integrated knowledge) and efficiencies (standardized, consistent across NUSA, optimized cost base).
  • Elevate/redefine medium-value requests and eliminate or outsource low-value requests.
  • Tap people’s natural motivations to share insights with peers and increase the “portability” of insights to enable wider sharing.
  • Performance will be measured on the ability to change thinking, influence decisions and business strategy.

Develop Scalable Insights

  • Effectively communicate and embed learning to increase the impact of insights into action by making them relevant to the business strategy.
  • Add value to knowledge sharing by connecting the dots about the ecommerce shopper and retailer and traditional channel behavior for a true Omni perspective.
  • Proactively pursue opportunities for impact by systematically seeking and exploiting opportunities to leverage research/learning on high-value topics unseen or ignored by business partners and use influence to activate those opportunities.
  • Focus on establishing business partners’ decisions and aligning the research agenda to them, then tailor communications of research findings to support upcoming decisions.
  • Develop and consistently review ecommerce learning plan to identify the most impactful areas of learning across the business.
  • Create and communicate insights-based recommendations that provide opportunities to impact the ecommerce shopper decision in the store and provide value to both NUSA and the customer.
  • Identify the essential “business drivers” by finding the common ground between strategic priorities and the most commonly asked about topics.

Budget & Vendor Management

  • Manage projects within approved budget.
  • Consistent and ongoing evaluation of new suppliers to drive understanding of changing dynamics of marketplace
  • Provide suppliers with access to all information available to ensure intimacy with NUSA.
  • Leverage strategic assets to create a non-monetary, reciprocally valuable relationship with suppliers, motivating above-and-beyond support and true partnership

 REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

  • B.A./B.S. in Marketing, Economics, Psychology, or Sociology required. Relevant Master's degree or MBA strongly preferred.

EXPERIENCE:

  • Minimum of five (5) years of marketing research experience in a consumer packaged goods company with at least five (2) years in ecommerce Shopper Insights or Retail/Customer-facing role
  • Candidate must possess a strong drive for results with a passion for the consumer and marketing.
  • Possess a business-owner vs. researcher mindset, being motivated and vested in big picture impact of research and insights.

SKILLS:

Functional Competencies:

  • Project Execution – Leading – Managing budget, suppliers, research execution, and adhering to interim and final deadlines
  • Business Problem Solving – Applying – Diagnosis and framing the problem, business knowledge and acumen, recommendation development
  • Consumer Empathy – Applying - Can articulate basic behaviors and motivations of consumers
  • Strategic Thinking – Applying – Creates short-term marketing tactics that support long-term strategies and brand vision
  • Self-Development – Leading – Seeking opportunities to self-educate proactively (new methodologies and techniques, business acumen, and general research and business news)
  • Communication – Applying – Tailoring content and purposeful communication
  • Influence – Applying – Active listening, negotiation, persuasion, and courage
  • Methodology Expertise – Leading – Selecting appropriate, diverse methodologies in designing research studies and trying new things when appropriate
  • Insight Generation – Applying – Inductive reasoning, creativity, risk tolerance, and business judgement
  • Knowledge Agenda Development – Applying – Identify broad themes or learning gaps for future  research based on accumulated knowledge

Nestlé Leadership Framework Key Competencies:

  • Proactive Cooperation, Impact & Convince Others, Curiosity, Results Focus, Innovation

 

It is our business imperative to remain a very inclusive workplace.

 

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

 

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

 

This position is not eligible for Visa Sponsorship.

 

 

Arlington, VA, US, 22209

Arlington, VA, US, 22209


Nearest Major Market: Arlington Virginia
Nearest Secondary Market: Washington DC

Apply now »