Nestlé Out-of-Home is hiring a Senior Specialist in the DC/Maryland area to partner and support our Customer Account Leads, Distributors, and Service Teams, to onboard and train new business accounts and grow business with our existing customers. This role is responsible for all facets of customer onboarding and continued customer service including equipment installation, training, compliance, and service coordination in their geographical territory.

The Senior Specialist will contribute to organizational goals by ensuring flawless execution, product stocking and compliance, and high levels of customer satisfaction across a multi-state territory and be responsible for:

· Equipment installation support at all new and existing accounts within assigned territory

· New account training & refresh training, utilizing technology where possible to maximize coverage and efficiency

· Ensuring Product Compliance with Nestle Out-of-Home owned dispensers.

· Collaboration with account contacts (General Managers, Foodservice Directors, Site Directors, etc.) to ensure onboarding is successful and to identify incremental and cross-selling opportunities.

· Optimized brand merchandising at the point of consumption.

· Communicating service needs with Service Supervisors & Technicians

· Partner closely with equipment deployment and service team to ensure account readiness in terms of equipment and product deliveries

Qualifications:

• Basic Microsoft Office (Email, PPT, Word) and CRM skills

Strong organizational skills with attention to detail and task oriented.

Strong communication skills with the ability to ensure customer understanding of equipment usage, product and program compliance.

Ability to be flexible: adapt to changing schedules and reprioritizing tasks

• Ability to accommodate variable hours, including evenings and weekends and to travel extensively

• Ability to work independently without supervision, and as part of a team

• Ability to deliver customer satisfaction, which results in referrals, references, and repeat business

• Ability to analyze problems and provide business solutions

Previous experience in foodservice operations preferred but not required.

Requisition ID

303063 

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role.  In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities.  Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment.  All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467

*Note: Nespresso is not a federal contractor and does not maintain affirmative action programs

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