Sr. Customer Demand Planner

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Position Summary

This position will support the NUSA Beverage Division, reporting into the Sr. Demand and Supply Chain Manager. This position is the key liaison between Concurrent Planning, Demand Planning, Customer Facing Supply Chain, and CMI with responsibility for driving continuous Service Level improvement for our Top 6 customers. This role will apply analytical techniques to project future sales using tools such as statistical modeling, customer promotional inputs, consumption trends, customer POS information, and other commercial & financial impactors. Collaborate with CFSC CPFR Analysts to gather customer insight to improve customer KPIs, Interacts with ST Supply Planner to identify gaps in everyday business process that result in service opportunities and drive immediate actions to avoid customer service failure. Recommends demand adjustments to Demand Planner to support shifts in customer inventory or safety stock levels, changes.

PRIMARY RESPONSIBILITIES:

Regularly monitor fill rates and supply disruptions for Top 6 Customers. Coordinate root cause analysis and trend identification to drive long-term improvements, partnering with all layers of the Supply Chain and Customer support teams.
Looks at the health on shelf of the Customer (COF by Customer, Segment, DC), and provides those insights to Demand Planning teams to enhance weekly forecasts
Use analytical skills and end-to-end knowledge to link together siloed tools/data to identify trends and enhance views needed to support Customer Service E2E and information flow upstream
Coordinates and facilitates cross-functional meetings with Customer Planning, Forecasting, & Replenishment (CPFR) and CMI teams to share insights on supply chain performance and to gather Customer insights to share back to planning teams.
Develops and lead short-term projects related to continuous service improvement, cost savings initiatives, and other Ensure Supply objectives related to the Customer. Responsible to share learnings with other Network Customer Planners.
Network lead for Customer Segmentation development and practices
CPFR focused on improving the Customer’s Supply Plan (order forecast), directly with Customer replenishment team
8-week demand sensing horizon
Drives accuracy improvement YoY, Reduction in Fines, OTIF issue identification and resolution, improved Speed to improve Service to the Customer
Communication – Need to be able to explain back upstream what happened/is happening to understand re-order timing, impact to planning
Partners with CPFR on key customers – CPFR responsible to tell Customer what happened, why they cut. Give additional insights above cut reason coding on why we cut.
Weekly – At WOR, review prior week’s performance, hold planners accountable.

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

BA/BS required. MBA/MS desirable. Coursework in a combination of 2 years Economics, Marketing, Computer Science, Supply Chain and Statistics desirable.

EXPERIENCE:

Minimum 4-6 years of relevant work experience in consumer goods order management, warehouse management, operations/engineering, or Demand/Supply Analytics desirable. Strong analytical aptitude with a shown ability to analyze/interpret data and build quantitative models of business problems.
Broad knowledge in planning processes: demand planning, supply planning, new product introduction, material planning, and S&OP process.
Ability to perform root cause analysis through data, process, training, and integration layers.
Experience utilizing SAP and OMP Demand and Supply Planning software desirable Advanced knowledge of known business software: Excel, Outlook, PowerPoint, Word, Power BI desirable.

Requisition ID

164259

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Position Summary

This position will support the NUSA Beverage Division, reporting into the Sr. Demand and Supply Chain Manager. This position is the key liaison between Concurrent Planning, Demand Planning, Customer Facing Supply Chain, and CMI with responsibility for driving continuous Service Level improvement for our Top 6 customers. This role will apply analytical techniques to project future sales using tools such as statistical modeling, customer promotional inputs, consumption trends, customer POS information, and other commercial & financial impactors. Collaborate with CFSC CPFR Analysts to gather customer insight to improve customer KPIs, Interacts with ST Supply Planner to identify gaps in everyday business process that result in service opportunities and drive immediate actions to avoid customer service failure. Recommends demand adjustments to Demand Planner to support shifts in customer inventory or safety stock levels, changes.

PRIMARY RESPONSIBILITIES:

Regularly monitor fill rates and supply disruptions for Top 6 Customers. Coordinate root cause analysis and trend identification to drive long-term improvements, partnering with all layers of the Supply Chain and Customer support teams.
Looks at the health on shelf of the Customer (COF by Customer, Segment, DC), and provides those insights to Demand Planning teams to enhance weekly forecasts
Use analytical skills and end-to-end knowledge to link together siloed tools/data to identify trends and enhance views needed to support Customer Service E2E and information flow upstream
Coordinates and facilitates cross-functional meetings with Customer Planning, Forecasting, & Replenishment (CPFR) and CMI teams to share insights on supply chain performance and to gather Customer insights to share back to planning teams.
Develops and lead short-term projects related to continuous service improvement, cost savings initiatives, and other Ensure Supply objectives related to the Customer. Responsible to share learnings with other Network Customer Planners.
Network lead for Customer Segmentation development and practices
CPFR focused on improving the Customer’s Supply Plan (order forecast), directly with Customer replenishment team
8-week demand sensing horizon
Drives accuracy improvement YoY, Reduction in Fines, OTIF issue identification and resolution, improved Speed to improve Service to the Customer
Communication – Need to be able to explain back upstream what happened/is happening to understand re-order timing, impact to planning
Partners with CPFR on key customers – CPFR responsible to tell Customer what happened, why they cut. Give additional insights above cut reason coding on why we cut.
Weekly – At WOR, review prior week’s performance, hold planners accountable.

REQUIREMENTS AND MINIMUM EDUCATION LEVEL:

BA/BS required. MBA/MS desirable. Coursework in a combination of 2 years Economics, Marketing, Computer Science, Supply Chain and Statistics desirable.

EXPERIENCE:

Minimum 4-6 years of relevant work experience in consumer goods order management, warehouse management, operations/engineering, or Demand/Supply Analytics desirable. Strong analytical aptitude with a shown ability to analyze/interpret data and build quantitative models of business problems.
Broad knowledge in planning processes: demand planning, supply planning, new product introduction, material planning, and S&OP process.
Ability to perform root cause analysis through data, process, training, and integration layers.
Experience utilizing SAP and OMP Demand and Supply Planning software desirable Advanced knowledge of known business software: Excel, Outlook, PowerPoint, Word, Power BI desirable.

Requisition ID

164259

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Arlington, VA, US, 22209