Sr. Manager, Digital Innovation & Strategy

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Position Summary

The Sr. Manager of CX Innovation will assume overall leadership responsibility for setting the Innovation strategy and driving the implementation of NUSA’s digital transformation in the commercial area (i.e. all connections and engagement with consumers and customers.) Reports to the VP Marketing - Head of Consumer Experience.

This role will:

Set the vision and strategy for the digital consumer and customer experience and how we will power top line and bottom-line growth through digital
Develop the vision for how NUSA will leverage digital technology to create lasting connections with our consumers and customers to build our brands and drive revenue
Strategy spanning horizons to include expanding and accelerating near-term ecommerce opportunities (DTC, marketplace, last mile), mid-term opportunities (supply chain, packaging) and far-term opportunities (robotics, micro fulfillment, autonomous delivery, IoT)
Drive an understanding of Experience design and consumer/customer centricity through the organization
Build solutions for consumers to support total data acquisition strategy
Build solutions for customers to enable seamless purchasing and fulfillment; collect data that will empower the sales force and provide an advantage in customer negotiations
Develop a clear roadmap for the technology required to support our vision and ensure that we are making platform choices suitable for our needs partnering with the IT team
Ensure NUSA is capable of accessing and harnessing the best emerging digital technology to drive growth across the organization and answer the challenges of the business in an agile way
Partner closely with Nestle SA and leverage their experience and expertise in digital engagement
Partner closely with division Presidents/Directors in shaping digital roadmap for each line of business that delivers against business objectives
Build new capabilities to drive agility and speed with clear resourcing requirements
Operationalize DTC capabilities from front-end digital consumer experience to fulfillment, spanning operations and supply chain
Ensure appropriate tracking and monitoring of progress, and the business impact of investments

Qualifications

7+ years of digital expertise ideally including exposure across consumer engagement, e-commerce and CRM/direct to consumer sales
Bachelor’s Degree
Experience of managing digital consumer/customer engagement with a major company, or on the agency/consulting side and driving change from that role
Strong experience driving change, building capability and engaging with senior level stakeholders
Proven record of thought leadership

Competencies:

Strategy and Plan Development: The capability to build a compelling, commercially astute and robust strategy for digital to support NUSA’s growth ambitions
Plan Execution: Deliver on the strategy, laying out and driving the transformation plan in all required areas
Leadership & Collaboration: Develop an inspired, inspiring, high performing team and drive the organization wide transformation
Management of Ambiguity & Change: Aptly handles areas of doubt and uncertainty. Maintains balance under pressure and supports others through change. Ability to work in a matrix organization with multiple stakeholders.
Communication: Excellent verbal and written skills with proven ability to work effectively with internal and external contacts, and to impact at senior level to drive change

Located in Arlington, VA or Solon, OH

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Foods people love. Brands people trust. And a career that nourishes your future like no other.

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact.

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.

This position is not eligible for Visa Sponsorship.

Position Summary

The Sr. Manager of CX Innovation will assume overall leadership responsibility for setting the Innovation strategy and driving the implementation of NUSA’s digital transformation in the commercial area (i.e. all connections and engagement with consumers and customers.) Reports to the VP Marketing - Head of Consumer Experience.

This role will:

Set the vision and strategy for the digital consumer and customer experience and how we will power top line and bottom-line growth through digital
Develop the vision for how NUSA will leverage digital technology to create lasting connections with our consumers and customers to build our brands and drive revenue
Strategy spanning horizons to include expanding and accelerating near-term ecommerce opportunities (DTC, marketplace, last mile), mid-term opportunities (supply chain, packaging) and far-term opportunities (robotics, micro fulfillment, autonomous delivery, IoT)
Drive an understanding of Experience design and consumer/customer centricity through the organization
Build solutions for consumers to support total data acquisition strategy
Build solutions for customers to enable seamless purchasing and fulfillment; collect data that will empower the sales force and provide an advantage in customer negotiations
Develop a clear roadmap for the technology required to support our vision and ensure that we are making platform choices suitable for our needs partnering with the IT team
Ensure NUSA is capable of accessing and harnessing the best emerging digital technology to drive growth across the organization and answer the challenges of the business in an agile way
Partner closely with Nestle SA and leverage their experience and expertise in digital engagement
Partner closely with division Presidents/Directors in shaping digital roadmap for each line of business that delivers against business objectives
Build new capabilities to drive agility and speed with clear resourcing requirements
Operationalize DTC capabilities from front-end digital consumer experience to fulfillment, spanning operations and supply chain
Ensure appropriate tracking and monitoring of progress, and the business impact of investments

Qualifications

7+ years of digital expertise ideally including exposure across consumer engagement, e-commerce and CRM/direct to consumer sales
Bachelor’s Degree
Experience of managing digital consumer/customer engagement with a major company, or on the agency/consulting side and driving change from that role
Strong experience driving change, building capability and engaging with senior level stakeholders
Proven record of thought leadership

Competencies:

Strategy and Plan Development: The capability to build a compelling, commercially astute and robust strategy for digital to support NUSA’s growth ambitions
Plan Execution: Deliver on the strategy, laying out and driving the transformation plan in all required areas
Leadership & Collaboration: Develop an inspired, inspiring, high performing team and drive the organization wide transformation
Management of Ambiguity & Change: Aptly handles areas of doubt and uncertainty. Maintains balance under pressure and supports others through change. Ability to work in a matrix organization with multiple stakeholders.
Communication: Excellent verbal and written skills with proven ability to work effectively with internal and external contacts, and to impact at senior level to drive change

Located in Arlington, VA or Solon, OH

It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

Arlington, VA, US, 22209