Stage After Sales Process Improvement - Nespresso

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Position Snapshot

Nespresso in Italy, Milan (Assago) Head Quarter
Undergraduates or graduates in Engineering, Economics
Full-time internship (6 months)
Start Date: June 2025
Fluent in English and Italian
Strong analytical skills and passionate about process improvement

Position Summary
The candidate will have the opportunity to be part of the Nespresso After Sales team. She/He will support the team in the day-to-day activities related to the management of technical problems for both B2B and B2C customers, aiming to guarantee the highest service levels. The candidate will also support continuous improvement of end-to-end processes by identifying fit & gaps and automation opportunities.

A Day in the Life of After Sales Process Improvement Intern

Support in developing changes and/or enhancements to the current procedures within Supply Chain functions, collaborating on projects for lean process reengineering with Customer Relationship Center (CRC) involvement.
Ensure consistent, high service levels by monitoring repair performance and taking required action on cases
Collaborate in the optimization of Operational KPIs
Review and analyze existing processes within the After Sales team, identifying opportunities for continuous improvement
Collaborate with the team to develop and implement strategies aimed at optimizing operational efficiency and enhancing the customer experience
Support the definition and setting of KPIs for monitoring post-sale process performance
Assist in the preparation of reports and presentations related to the results of improvement activities
Support After Sales activities with a proactive approach, working closely with the team

What Will Make You Successful

Curiosity and interest in processes in a complex and dynamic After Sales Services
Strong analysis and problem-solving skills
Good communication skills
Positive forward-looking mindset and team spirit
Attention to detail
Adaptability to change
Knowledge of Microsoft Office: Excel, PowerPoint
Nice to have: Power BI
Fluent in English and Italian

Go and check the Nestlé Youth Entrepreneurship platform: www.nestleyouthentrepreneurship.com
#VisitNestlé #NestléneedsYOUth #Innovation #YEP

Position Snapshot

Nespresso in Italy, Milan (Assago) Head Quarter
Undergraduates or graduates in Engineering, Economics
Full-time internship (6 months)
Start Date: June 2025
Fluent in English and Italian
Strong analytical skills and passionate about process improvement

Position Summary
The candidate will have the opportunity to be part of the Nespresso After Sales team. She/He will support the team in the day-to-day activities related to the management of technical problems for both B2B and B2C customers, aiming to guarantee the highest service levels. The candidate will also support continuous improvement of end-to-end processes by identifying fit & gaps and automation opportunities.

A Day in the Life of After Sales Process Improvement Intern

Support in developing changes and/or enhancements to the current procedures within Supply Chain functions, collaborating on projects for lean process reengineering with Customer Relationship Center (CRC) involvement.
Ensure consistent, high service levels by monitoring repair performance and taking required action on cases
Collaborate in the optimization of Operational KPIs
Review and analyze existing processes within the After Sales team, identifying opportunities for continuous improvement
Collaborate with the team to develop and implement strategies aimed at optimizing operational efficiency and enhancing the customer experience
Support the definition and setting of KPIs for monitoring post-sale process performance
Assist in the preparation of reports and presentations related to the results of improvement activities
Support After Sales activities with a proactive approach, working closely with the team

What Will Make You Successful

Curiosity and interest in processes in a complex and dynamic After Sales Services
Strong analysis and problem-solving skills
Good communication skills
Positive forward-looking mindset and team spirit
Attention to detail
Adaptability to change
Knowledge of Microsoft Office: Excel, PowerPoint
Nice to have: Power BI
Fluent in English and Italian

Assago, IT