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Position Snapshot 

• Nestlé in Italy, Milan HQ (Assago)
• Fixed-term contract (1 year)
• Nestlé welcomes people with disabilities
• Master’s degree in Economics, Business Administration, Management Engineering or related fields
• At least 1 year of experience in Operations, Credit, or Customer Service / Demand Planning functions
• Fluent in both Italian and English

Position Summary 

The Customer Solution Analyst (CSA) supports customer service activities, order management and reporting, contributing to the Order to Cash process and customer supply chain operations. The role provides end‑to‑end customer support throughout the order management process for Nestlé products, including Vendor Managed Inventory (VMI) activities.

A Day in the Life of a Customer Solution Analyst

Order Management:

• Monitor customer stock levels and consumption 
• Support VMI replenishment planning 
• Create, check and release sales orders in SAP 
• Manage order changes (pricing, quantities, delivery dates) 

Operational Coordination and Customer Support:

• Daily interface with Supply Chain, Sales and Customers 
• Manage demand changes, exceptions and order flow issues 
• Manage customer requests and route issues appropriately 
• Take corrective actions to protect service level 
• Support reporting and performance monitoring activities 

What will make you successful?

To be successful in this role, you should bring the following skills and experience:

• Strong multitasking skills and a proactive, problem-solving mindset
• Good command of Excel and Power BI; proficiency in SAP is a nice-to-have
• Strong analytical thinking, with the ability to interpret, synthesize and act quickly in a dynamic environment
• High level of initiative, proactivity, and adaptability

Who we are, What we Believe in

We are Nestlé. We are the Good food, Good life company. 

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.