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Jnr IT Technical Support & Business Analyst

Jnr IT Technical Support & Business Analyst

Assago, IT

Assago, IT

Position Snapshot
  • Nestlé in Italy, Milan headquarters
  • 1 year of experience in IT
  • Bachelor's degree in Computer Science or similar
Position Summary

You will take part in WORKFORCE SUPPORT team. You will assist our internal users, diagnose and solve complex software and hardware problems.

The responsibilities include the resolution of network problems, the configuration of operating systems and the use of remote desktop connections to provide support to Nestlé sites located in Italy and Malta. After a first period of training, you will participate to digital transformation projects.

If it comes naturally to you to provide support, you are curious and eager to get involved by challenging the status quo, we would like to meet you.

A day in the life of...
  • Research, diagnosis, troubleshooting of software and hardware issues;
  • Diagnose and resolve technical issues, including account or network configuration;
  • Question internal customers to quickly understand the root cause of the problem;
  • Track issues up to resolution, within the agreed time;
  • Collaborate with local and international IS/IT teams (EMENA Regional support and off shore);
  • Provide fast and accurate feedback to internal customers;
  • Refer to internal documentation or external resources to provide accurate solutions;
  • Address priorities and manage more than one problem simultaneously;
  • Check with internal customers the complete software and hardware functionalities after troubleshooting;
  • Create technical knowledge documentation;
  • Preserve good relationships with internal customers;
  • Participate in ensuring Digital Transformation projects deliverables.
What will make you successful
  • Service oriented skills;
  • Passionate about new technologies
  • Knowledge of Windows / Mac OS / Android / iOS environments;
  • Knowledge of Microsoft Office 365
  • Knowledge of with Microsoft Power Platform (PowerApps, Flow)
  • Technical background and excellent knowledge of computer systems, mobile devices and other technological products;
  • Ability to diagnose and solve complex technical problems;
  • Problem solving and communication skills;
  • A certification in Microsoft, Cisco or similar technologies is considered a plus;
  • Italian / English is a must.
Position Snapshot
  • Nestlé in Italy, Milan headquarters
  • 1 year of experience in IT
  • Bachelor's degree in Computer Science or similar
Position Summary

You will take part in WORKFORCE SUPPORT team. You will assist our internal users, diagnose and solve complex software and hardware problems.

The responsibilities include the resolution of network problems, the configuration of operating systems and the use of remote desktop connections to provide support to Nestlé sites located in Italy and Malta. After a first period of training, you will participate to digital transformation projects.

If it comes naturally to you to provide support, you are curious and eager to get involved by challenging the status quo, we would like to meet you.

A day in the life of...
  • Research, diagnosis, troubleshooting of software and hardware issues;
  • Diagnose and resolve technical issues, including account or network configuration;
  • Question internal customers to quickly understand the root cause of the problem;
  • Track issues up to resolution, within the agreed time;
  • Collaborate with local and international IS/IT teams (EMENA Regional support and off shore);
  • Provide fast and accurate feedback to internal customers;
  • Refer to internal documentation or external resources to provide accurate solutions;
  • Address priorities and manage more than one problem simultaneously;
  • Check with internal customers the complete software and hardware functionalities after troubleshooting;
  • Create technical knowledge documentation;
  • Preserve good relationships with internal customers;
  • Participate in ensuring Digital Transformation projects deliverables.
What will make you successful
  • Service oriented skills;
  • Passionate about new technologies
  • Knowledge of Windows / Mac OS / Android / iOS environments;
  • Knowledge of Microsoft Office 365
  • Knowledge of with Microsoft Power Platform (PowerApps, Flow)
  • Technical background and excellent knowledge of computer systems, mobile devices and other technological products;
  • Ability to diagnose and solve complex technical problems;
  • Problem solving and communication skills;
  • A certification in Microsoft, Cisco or similar technologies is considered a plus;
  • Italian / English is a must.
Apply now »