Position Snapshot

• Nestlè in Italy, Milan HQ – Assago
• Fixed-term contract (1 year), full time
• Degree in Management Engineering, Economics or similar
• Preferably 6 months/1 year of experience in one of the following areas: Operations / Supply Chain / Credit / Generating Demand
• Fluent in Italian and English
• Nestlé welcomes people with disabilities

Position Summary

The Customer solution Analyst will support Nestlé and Purina business for the customer service activities, order management and reports. The CSA is highly involved in administrative activities, reporting and customer complaint resolution for the Customer Service Department.

This position is responsible for providing a customer end-to-end support throughout the order management process for Nestlé and Purina products.

A Day in the Life of a Customer Solution Analyst

Order management:

• Demand capture (Manual creation, Edi process, Cloud platform)
• Order modification (Pricing, quantity, request delivery date)
• Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order
• Take corrective actions to resolve issues impacting order flow

Claims and deductions management:

• Manage and resolve issues at the point of delivery, subsequent return of stock or pricing related queries
• Daily contact with public administration and private customers, sales force, and internal customers (Tender team, credit, logistics, sales support)
• Creation and managing orders and claims & deductions reports
• Collect all the customers’ requests and forward them to the proper department

What will make you successful?

• Strong Excel and Microsoft 365 knowledge
• Good knowledge of Power Query, Power BI and SAP
• Fluent Italian and English
• Analytical mindset
• Initiative and proactivity
• Mental agility in a flexible and dynamic environment, insight, analysis and synthesis.

Who we are, What we Believe in

We are Nestlé. We are the Good food, Good life company. 

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.