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Operations Manager - Analytics Technology

Operations Manager - Analytics Technology

Assago, IT

Assago, IT

About IT in Nestlé 

  

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. 

Position Snapshot

To strengthen our Global Tech Hub in Milan, we are looking for an Operations Manager – Analytics Technology to complete our Analytics, Data and Integration (ADI) Department. 

Position Summary

Reporting to the Analytics Technology Product Group Manager you will be accountable for the continuous value delivery of Analytics Technology and Solutions. You will oversee the sustain, deployment, retirement and usage of analytics technologies, platforms and solutions. You will also ensure the effective and efficient operational support of all analytics technologies, platforms and solutions (both internally or third-party managed). The overarching goal of this role is to ensure that quality, efficiency, productivity and agility goals are achieved at the best value for money. You will have accountability for all services (typically based on a follow the sun operating model) worldwide of analytics technology and analytics solutions. You will build and maintain relationships with product group managers. You’ll develop a clear understanding of the product groups strategies and work with supplier teams to ensure delivery of high-quality services exceeding business expectations. 

A day in the life of...
  • Manage the analytics technology, platforms and solutions products ‘run’ and 'maintain' phases to deliver the committed product business value. 
  • Provide technical escalation support for specialists and Nestlé suppliers to ensure service level objectives are met. 
  • Define procedures and processes for operations of analytics technology, platforms and solutions, including the definition of design requirements needed for successful operations. 
  • Lead the development of operational aspects for a set of analytical products, and ensure their integration and value delivery within the broader IS/IT landscape. 
  • Contributes to the annual operating and capital expenditure budget of the analytics technologies and solutions at Nestlé 
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment 
  • Supports the analytics technology and solutions group sourcing strategy, and provides oversight for supplier relationship management. 
  • Enables and fosters transversal skills to support analytics technology and solution product groups to ensure operational excellence. 
  • Continuous improvement in effectiveness and efficiency of operational support for internally or by third-party managed analytics technology, platforms and solutions 
  • Fosters a business-oriented culture and mindset driven by continual service improvement techniques 
  • Provides leadership, coaching and direction to the peers as part of the operations community 
  • Develops high performing teams 
What will make you successful
  • Bachelor's or master's degree in computer science, information systems, business administration or related field or equivalent work experience 
  • 10+ years of experience in IS/IT, thereof 5+ years in IS/IT Operations 
  • Experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts 
  • Experience in service management principles and execution 
  • Experience explaining technical concepts and technologies 
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics 
  • Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support 
  • Experience in budget planning and financial management 
  • Experience in effective communication at different level in the Organisation and in English 
  • Experience working in global environments and with virtual teams 

Show us that you are an enthusiastic, motivated, fast learner and team player person who is used to work with agile practices. Your ability to be flexible, self-motivated and your willingness to do whatever it takes to deliver on a deadline will set you apart among the other candidates. Please don’t hesitate and apply in English at www.nestle.com/jobs. We are excited to hear from you! 

  

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favorites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on http://www.nestle.com/

About IT in Nestlé 

  

We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and at the workplace. We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value. 

Position Snapshot

To strengthen our Global Tech Hub in Milan, we are looking for an Operations Manager – Analytics Technology to complete our Analytics, Data and Integration (ADI) Department. 

Position Summary

Reporting to the Analytics Technology Product Group Manager you will be accountable for the continuous value delivery of Analytics Technology and Solutions. You will oversee the sustain, deployment, retirement and usage of analytics technologies, platforms and solutions. You will also ensure the effective and efficient operational support of all analytics technologies, platforms and solutions (both internally or third-party managed). The overarching goal of this role is to ensure that quality, efficiency, productivity and agility goals are achieved at the best value for money. You will have accountability for all services (typically based on a follow the sun operating model) worldwide of analytics technology and analytics solutions. You will build and maintain relationships with product group managers. You’ll develop a clear understanding of the product groups strategies and work with supplier teams to ensure delivery of high-quality services exceeding business expectations. 

A day in the life of...
  • Manage the analytics technology, platforms and solutions products ‘run’ and 'maintain' phases to deliver the committed product business value. 
  • Provide technical escalation support for specialists and Nestlé suppliers to ensure service level objectives are met. 
  • Define procedures and processes for operations of analytics technology, platforms and solutions, including the definition of design requirements needed for successful operations. 
  • Lead the development of operational aspects for a set of analytical products, and ensure their integration and value delivery within the broader IS/IT landscape. 
  • Contributes to the annual operating and capital expenditure budget of the analytics technologies and solutions at Nestlé 
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment 
  • Supports the analytics technology and solutions group sourcing strategy, and provides oversight for supplier relationship management. 
  • Enables and fosters transversal skills to support analytics technology and solution product groups to ensure operational excellence. 
  • Continuous improvement in effectiveness and efficiency of operational support for internally or by third-party managed analytics technology, platforms and solutions 
  • Fosters a business-oriented culture and mindset driven by continual service improvement techniques 
  • Provides leadership, coaching and direction to the peers as part of the operations community 
  • Develops high performing teams 
What will make you successful
  • Bachelor's or master's degree in computer science, information systems, business administration or related field or equivalent work experience 
  • 10+ years of experience in IS/IT, thereof 5+ years in IS/IT Operations 
  • Experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts 
  • Experience in service management principles and execution 
  • Experience explaining technical concepts and technologies 
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics 
  • Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support 
  • Experience in budget planning and financial management 
  • Experience in effective communication at different level in the Organisation and in English 
  • Experience working in global environments and with virtual teams 

Show us that you are an enthusiastic, motivated, fast learner and team player person who is used to work with agile practices. Your ability to be flexible, self-motivated and your willingness to do whatever it takes to deliver on a deadline will set you apart among the other candidates. Please don’t hesitate and apply in English at www.nestle.com/jobs. We are excited to hear from you! 

  

The Nestlé Group is the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017. It is present in 189 countries around the world, has 413 factories and its 323,000 employees are committed to Nestlé’s purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favorites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on http://www.nestle.com/

Apply now »