Loading...
Share this Job
Apply now »

Retail Operation Specialist

Retail Operation Specialist

Assago, IT

Assago, IT

The Nespresso story begin with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

Position Snapshot

 

  • Nespresso in Italy, Milan headquarter (Assago)
  • Nespresso B2C Department
  • Permanent Contract
  • 1/2 years of experience in a similar role
Position Summary

 

Retail Operation Specialist is responsible for a perfect execution of retail initiatives and projects and an effective communication between head office and boutique to guarantee a high level of customer experience.

We are looking for a talented and driven person, focused on process optimization and continuous improvement.

A day in the life of... Retail Operation Specialist

 

  •  Driven the implementation of initiatives & projects aimed at improving the cutomer experience (i.e. capsule recycling, queue management, technical assistance coffee machines, etc.);
  • Planning and budgeting customer services projects;
  • Ensure the effectiveness of IT processes and lead innovation in this area;
  • Ensure communication and understanding of procedures and processes from different departments to BTQ network;
  • Ensure good level of store maintenance coordinating external partner and proving solutions that address performance issues in a timely and effective manner;
  • Coordinate the execution of special projects;
  • Planning and budgeting customer services projects;
  • Visit Boutique to ensure efficient and effective management.
What will make you successful

 

  • Problem solving, multitasking and results oriented;
  • Proactive, innovative and with excellent interpersonal skills;
  • Ability and interest in working in a fast-paced and rapidly-changing environment and be able to prioritize;
  • University degree;
  • Fluent English.

The Nespresso story begin with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee.

Position Snapshot

 

  • Nespresso in Italy, Milan headquarter (Assago)
  • Nespresso B2C Department
  • Permanent Contract
  • 1/2 years of experience in a similar role
Position Summary

 

Retail Operation Specialist is responsible for a perfect execution of retail initiatives and projects and an effective communication between head office and boutique to guarantee a high level of customer experience.

We are looking for a talented and driven person, focused on process optimization and continuous improvement.

A day in the life of... Retail Operation Specialist

 

  •  Driven the implementation of initiatives & projects aimed at improving the cutomer experience (i.e. capsule recycling, queue management, technical assistance coffee machines, etc.);
  • Planning and budgeting customer services projects;
  • Ensure the effectiveness of IT processes and lead innovation in this area;
  • Ensure communication and understanding of procedures and processes from different departments to BTQ network;
  • Ensure good level of store maintenance coordinating external partner and proving solutions that address performance issues in a timely and effective manner;
  • Coordinate the execution of special projects;
  • Planning and budgeting customer services projects;
  • Visit Boutique to ensure efficient and effective management.
What will make you successful

 

  • Problem solving, multitasking and results oriented;
  • Proactive, innovative and with excellent interpersonal skills;
  • Ability and interest in working in a fast-paced and rapidly-changing environment and be able to prioritize;
  • University degree;
  • Fluent English.
Apply now »