Position Snapshot

• Nespresso Italy, Milan HQ (Assago)
• Nestlé welcomes people with disabilities
• Temporary contract (maternity leave)
• University Degree

• 1/2 year experience in a similar role in the retail sector, preferably with a focus on customer experience.

• Fluent in English and Italian

Position Summary

We are looking for a highly motivated and customer-oriented Retail Operation Specialist to join our team. This role will be key in enhancing the customer experience within our stores, ensuring that every interaction is positive and memorable. If you are passionate about retail and want to contribute to creating an exceptional shopping environment, this is the opportunity for you!

A day in the life of Retail Operations Specialist

• Analyze and monitor store performance to identify areas for improvement in customer experience.
• Collaborate with the sales team to implement strategies that enhance customer interaction and increase satisfaction.
• Gather customer feedback through surveys, interviews, and direct observations to understand their needs and expectations.
• Work closely with the Customer experience team to promote events and activities that enhance the customer experience.
• Monitor industry trends and best practices to ensure the store remains competitive and cutting-edge.
• Collaborate with suppliers and partners to ensure that products and services meet quality standards and customer expectations.
• Create reports and presentations for management, highlighting the results of customer experience initiatives and proposing new ideas
• Planning, budgeting and coordinating the Retail Operations projects
• Operational management of BTQ tools dedicated to customer service
• Ensure communication and understanding of procedures and process of different departments to BTQ network
• Professionally administers all incoming requests and direct them to the appropriate department providing excellent support
• Coordinate the execution of special projects
• Visit Boutique to ensure efficient and effective management
• Partner with cross-functional teams to support ongoing company initiatives that impact the retail field experience.

What will make you successful

• Excellent communication and interpersonal skills.
• Ability to analyze data and draw conclusions to improve performance.
• Customer-oriented mindset and ability to work in a team.
• Flexibility and ability to adapt to a dynamic work environment.
• Knowledge of technologies and digital tools used in retail.

At Nespresso, we embrace inclusive language—feel free to share your pronouns on your CV. Our agile working model allows flexibility in office days, defined with your team.