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Senior IT Operations Specialist - Voice and Conferencing

Senior IT Operations Specialist - Voice and Conferencing

Position Snapshot

  • Nestlé Global IT Hub in Italy, Milan headquarters 
  • IT Platform CVC - Connectivity, Voice and Conferencing global team, reporting to the Voice and Conferencing Product Manager 
  • Permanent contract 
  • Full-time in the Milan HQ with some flexibility to work remotely
  • Bachelor's degree in business, computer science, systems analysis, or related studies and experience
  • 10+ years of experience in IS/IT, preferably working in a DevOps environment

Position Summary

Are you a talented Operations Specialist ready to join Nestlé’s new IT Platform Connectivity, Voice and Conferencing team in Milan, Italy?  Under the supervision and guidance of your primary Community of Practice Lead and Product Manager based in Milano, you will be responsible for sustain, deployment, retirement and leverage for a product or a platform. You will be also responsible for the effective and efficient operational support of the aligned products, and for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

A day in the life of Senior Operations Specilalist Voice & Conferencing

  • Ensures the delivery of efficient and secure IS/IT operations for Voice and Conferencing products, supports IS/IT systems that fulfill the needs of the business and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
  • Oversees the processes that include incident, problem, change, configuration, and event management.
  • Ensures IS/IT strategic service partners provide the level of service, system performance and functionality required to meet business commitments.
  • Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
  • Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
  • Runs small-scale projects (managed work activities) for the deployment of functionalities.
  • Works with product teams and the regional counterparts to ensure good coordination of IS/IT changes without impacting business processes.
  • Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes.
  • Provides knolwedge of diversified background of  Voice and Conferencing Products (Microsoft Skype for Business, enterprise voice technologies,  MS Teams , enterprise video solutions like Telepresence, Avaya and Cisco contact center solutions, SIP voice services, ecosystem solutions around contact center solutions etc.), of DevOps approach, and of end-to-end understanding of IT business solutions.
  • Is responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity.
  • Has an excellent knowledge of Excel and PPT and Power BI. 
  • Has good Analytical skills required for data crunching.
  • Owning technical awareness of the Voice and conferencing technology would be a huge addition.

What will make you successful

  • Strong experience in service management principles and execution.
  • Knowledge of Voice & Conferencing products 
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
  • Experience explaining technical concepts and technologies.
  • Experience with effective communication in English at different levels in the organization.
  • Self - motivated and entrepeneurship approach 
  • Experience working in a global environment and with virtual teams.
  • Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
  • Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
  • Knowledge of security and complaince requirements in IT would be resourceful.

Position Snapshot

  • Nestlé Global IT Hub in Italy, Milan headquarters 
  • IT Platform CVC - Connectivity, Voice and Conferencing global team, reporting to the Voice and Conferencing Product Manager 
  • Permanent contract 
  • Full-time in the Milan HQ with some flexibility to work remotely
  • Bachelor's degree in business, computer science, systems analysis, or related studies and experience
  • 10+ years of experience in IS/IT, preferably working in a DevOps environment

Position Summary

Are you a talented Operations Specialist ready to join Nestlé’s new IT Platform Connectivity, Voice and Conferencing team in Milan, Italy?  Under the supervision and guidance of your primary Community of Practice Lead and Product Manager based in Milano, you will be responsible for sustain, deployment, retirement and leverage for a product or a platform. You will be also responsible for the effective and efficient operational support of the aligned products, and for operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.

A day in the life of Senior Operations Specilalist Voice & Conferencing

  • Ensures the delivery of efficient and secure IS/IT operations for Voice and Conferencing products, supports IS/IT systems that fulfill the needs of the business and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations.
  • Oversees the processes that include incident, problem, change, configuration, and event management.
  • Ensures IS/IT strategic service partners provide the level of service, system performance and functionality required to meet business commitments.
  • Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support.
  • Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed.
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment.
  • Runs small-scale projects (managed work activities) for the deployment of functionalities.
  • Works with product teams and the regional counterparts to ensure good coordination of IS/IT changes without impacting business processes.
  • Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes.
  • Provides knolwedge of diversified background of  Voice and Conferencing Products (Microsoft Skype for Business, enterprise voice technologies,  MS Teams , enterprise video solutions like Telepresence, Avaya and Cisco contact center solutions, SIP voice services, ecosystem solutions around contact center solutions etc.), of DevOps approach, and of end-to-end understanding of IT business solutions.
  • Is responsible for operational compliance of all technology-related issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity.
  • Has an excellent knowledge of Excel and PPT and Power BI. 
  • Has good Analytical skills required for data crunching.
  • Owning technical awareness of the Voice and conferencing technology would be a huge addition.

What will make you successful

  • Strong experience in service management principles and execution.
  • Knowledge of Voice & Conferencing products 
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics.
  • Experience explaining technical concepts and technologies.
  • Experience with effective communication in English at different levels in the organization.
  • Self - motivated and entrepeneurship approach 
  • Experience working in a global environment and with virtual teams.
  • Strong IS/IT operations acumen, including cross-domain knowledge and preferably earlier career experience in an individual contributor role in IT operations.
  • Knowledge and experience in leveraging both: traditional practices, such as IT service management, as well as emerging methods, such as DevOps, that are optimized for agility.
  • Knowledge of security and complaince requirements in IT would be resourceful.

Assago, IT

Assago, IT

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