Senior Operations Specialist - Office 365 & AD

Make a virtual tour inside Nestlé in Italy

Position Snapshot

Nestlé in Italy, Milan headquarters
Permanent contract
Full-time in the Milan HQ
Bachelor's degree in computer science, systems analysis, or related studies and experience
5+ years of hands-on experience in Microsoft collaboration technologies
Effective English communication

Position Summary

Are you a talented Operations Specialist ready to join Nestlé’s new Workforce 360 Collaboration, Content and Portal Services team in Milan, Italy? We need your knowledge and expertise to support our collaboration applications and technologies, as part of the continuous value delivery of our Products in the Europe, Middle East and North Africa region and worldwide. You are part of the team responsible for products like Social and Collaboration tools (Office 365 and Workplace by Facebook), Directory Services and the Microsoft Office suite used by nearly 300.000 of our employees. Work with other technology specialists, to support today’s collaboration technologies while constantly delivering tomorrow’s innovations to our workforce.

A day in the life of Senior Operations Specialist

Accountable for effective operational support and service management processes, overall ensuring that quality, efficiency, productivity and agility targets are achieved
Assist others in resolving complex technical problems and investigating the root cause of problems and recommend smart (specific, measurable, achievable, realistic, timely) solutions
Provide deep specialist consulting, guidance and support for at least three of the products supported by your team: Office 365 (Exchange Online, SharePoint, Teams, OneDrive for Business, Planner, Flow, PowerApps, Forms, Sway, Delve), Exchange 2016, Social Collaboration (Workplace, Kontiki, Stream, intranet), Directory Services (AD, Azure AD, DNS, ADFS) and Microsoft Office Pro Plus
Ensure IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
Oversee, in coordination with product or platform teams, the sustain support processes including incident, problem, change and configuration management, deployment, retirement and leverage of our Social and Collaboration Products and platforms
Support the technical activity (design, build, testing) in significant or complex innovation initiatives, be accountable for the quality delivery of new technoligies, as well as provide mentoring and sharing technology knowledge with the business and your team members
Deliver and support efficient, secure and compliant IS/IT systems that fulfil the business needs
Support the implementation and management of IS/IT quality and efficiency improvements

What will make you successful

Certified on and/or expertise working with at least three of the following technologies: Office 365 products, Exchange 2016, Directory Services, Microsoft Office suite, Social Collaboration Tools (Workplace by Facebook), intranet technologies
PowerShell scripting and use for systems management
Excellent English communication skills applied with different stakeholders, nationalities, face-to-face and remote
Proven ability working in Agile project teams, providing advice and guidance on opportunities, impact, and risks that take account of technical and architectural needs
Experience working in industry user groups with key technology partners
Strong Understanding the practical application of technology trends, leading industry analysts (Gartner, Forrester)s and new evolving business models

We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Make a virtual tour inside Nestlé in Italy

Position Snapshot

Nestlé in Italy, Milan headquarters
Permanent contract
Full-time in the Milan HQ
Bachelor's degree in computer science, systems analysis, or related studies and experience
5+ years of hands-on experience in Microsoft collaboration technologies
Effective English communication

Position Summary

Are you a talented Operations Specialist ready to join Nestlé’s new Workforce 360 Collaboration, Content and Portal Services team in Milan, Italy? We need your knowledge and expertise to support our collaboration applications and technologies, as part of the continuous value delivery of our Products in the Europe, Middle East and North Africa region and worldwide. You are part of the team responsible for products like Social and Collaboration tools (Office 365 and Workplace by Facebook), Directory Services and the Microsoft Office suite used by nearly 300.000 of our employees. Work with other technology specialists, to support today’s collaboration technologies while constantly delivering tomorrow’s innovations to our workforce.

A day in the life of Senior Operations Specialist

Accountable for effective operational support and service management processes, overall ensuring that quality, efficiency, productivity and agility targets are achieved
Assist others in resolving complex technical problems and investigating the root cause of problems and recommend smart (specific, measurable, achievable, realistic, timely) solutions
Provide deep specialist consulting, guidance and support for at least three of the products supported by your team: Office 365 (Exchange Online, SharePoint, Teams, OneDrive for Business, Planner, Flow, PowerApps, Forms, Sway, Delve), Exchange 2016, Social Collaboration (Workplace, Kontiki, Stream, intranet), Directory Services (AD, Azure AD, DNS, ADFS) and Microsoft Office Pro Plus
Ensure IS/IT strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
Oversee, in coordination with product or platform teams, the sustain support processes including incident, problem, change and configuration management, deployment, retirement and leverage of our Social and Collaboration Products and platforms
Support the technical activity (design, build, testing) in significant or complex innovation initiatives, be accountable for the quality delivery of new technoligies, as well as provide mentoring and sharing technology knowledge with the business and your team members
Deliver and support efficient, secure and compliant IS/IT systems that fulfil the business needs
Support the implementation and management of IS/IT quality and efficiency improvements

What will make you successful

Certified on and/or expertise working with at least three of the following technologies: Office 365 products, Exchange 2016, Directory Services, Microsoft Office suite, Social Collaboration Tools (Workplace by Facebook), intranet technologies
PowerShell scripting and use for systems management
Excellent English communication skills applied with different stakeholders, nationalities, face-to-face and remote
Proven ability working in Agile project teams, providing advice and guidance on opportunities, impact, and risks that take account of technical and architectural needs
Experience working in industry user groups with key technology partners
Strong Understanding the practical application of technology trends, leading industry analysts (Gartner, Forrester)s and new evolving business models

We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Assago, IT