Position Snapshot

• Nespresso in Italy, Milan (Assago) Head Quarter
• Undergraduates or graduates in economics
• Full-time internship (6 months)
• Start date: May

Position Summary

The candidate will have the opportunity to be part of the Nespresso Customer Service B2C Team
You will support the team in the day-by-day activities in the customer service areas, aiming to guarantee the best service level for the customer and partecipating on the new platform integration for the customer journey process

 
A day in the life of Customer Service Specialist B2C

• Support with proactive approach the Customer Service activities together with the team 
• Maintain and improve a KPI dashboard, identify and propose new KPI to address trends and performance
• Highlight and anticipate possible issues       
• Identify improving areas, actively promote continuous improvement approach
• Ensure communication and collaboration with other functional departments (Supply Chain,  Marketing, T&Q, etc.) for a quick reaction to urgencies or issues

What will make you successful

• Curiosity and interest to processes in a complex and dynamic Customer Service
• Strong Project Management skills
• Strong analysis and problem-solving skills
• Good communication skills
• Positive forward-looking mindset and team spirit
• Fluent in English
• Knowledge of Microsoft Office: Excel, PowerPoint

We are Nestlé. We are the Good food, Good life company. 

Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.

At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.

Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.

Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.