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Technology Specialist - WalkMe Adoption

Technology Specialist - WalkMe Adoption

Assago, IT

Assago, IT

Position Snapshot
  • Nestlé in Milan, Italy headquarters
  • Nestlé IT, Workforce 360 Stream, Technology Learning Center
  • Permanent contract
  • Full-time work on location
  • Bachelor’s degree in Learning Technology or related experience
  • 3+ years experience managing WalkMe, SAP Enable Now
  • Effective communication in English
Position Summary

Our company is powered by people and by software. It is crucial to our organization that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This individual will help to design and implement the company’s digital adoption initiatives, to ensure that our organization is getting the most out of our digital assets. As a Digital Adoption Implementation Specialist, you will be responsible for helping the business as a whole strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organization, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience.

A day in the life of...
  • Manage the implementation of WalkMe’s digital adoption platform across the company’s digital assets
  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
  • Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
  • Will train and support community of Builders across funtional organizations
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Apply presentation skills to demonstrate the messaging, specifications and desired benefits
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
What will make you successful
  • WalkMe Certification
  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
  • Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Apply presentation skills to demonstrate the messaging, specifications and desired benefits
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
     

Workforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work.  We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017 and 323,000 employees. We continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements.  We design and support our solutions end-to-end.  This means we not only deliver great IT solutions with the best user experience , we also quickly resolve issues as they arise.  Learn more about the Nestlé Group and reasons to join us on www.nestle.com.

Position Snapshot
  • Nestlé in Milan, Italy headquarters
  • Nestlé IT, Workforce 360 Stream, Technology Learning Center
  • Permanent contract
  • Full-time work on location
  • Bachelor’s degree in Learning Technology or related experience
  • 3+ years experience managing WalkMe, SAP Enable Now
  • Effective communication in English
Position Summary

Our company is powered by people and by software. It is crucial to our organization that employees and software work together seamlessly, to drive operational efficiency, ensure productivity, and manage costs. This individual will help to design and implement the company’s digital adoption initiatives, to ensure that our organization is getting the most out of our digital assets. As a Digital Adoption Implementation Specialist, you will be responsible for helping the business as a whole strategically drive adoption and engagement with our enterprise software. You will work closely with stakeholders throughout the organization, including operations and L&D, to develop and execute a holistic strategy based on value and impact with a strong focus on User Experience.

A day in the life of...
  • Manage the implementation of WalkMe’s digital adoption platform across the company’s digital assets
  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
  • Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
  • Will train and support community of Builders across funtional organizations
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Apply presentation skills to demonstrate the messaging, specifications and desired benefits
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
What will make you successful
  • WalkMe Certification
  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Collaborate with business, technical and creative partners to ensure timely delivery of software readiness, communications and training
  • Drive agile development processes to deliver new features and functionality to ensure best in class digital user experience
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Apply presentation skills to demonstrate the messaging, specifications and desired benefits
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Influence and deliver in an environment with multiple stakeholders, competing priorities and timeline
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
     

Workforce 360 is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work.  We provide IT services to the entire Nestlé Group, the world’s largest food and beverage company with 89.8 billion Swiss Francs in sales in 2017 and 323,000 employees. We continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements.  We design and support our solutions end-to-end.  This means we not only deliver great IT solutions with the best user experience , we also quickly resolve issues as they arise.  Learn more about the Nestlé Group and reasons to join us on www.nestle.com.

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