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IS/IT Technology Expert - Voice & Conferencing EMENA

IS/IT Technology Expert - Voice & Conferencing EMENA

Assago, IT

Assago, IT

Position Snapshot

 

  • Nestlé in Italy, Milano headquarters
  • IS/IT – IT Platforms regional operations team, reporting to the Connectivity, Voice and Conferencing Operations Manager
  • Permanent contract
  • Full-time work on location
  • Bachelor's degree in computer science, system analysis or a related studies & experience
  • 5+ years of experience in the relevant area of expertise. Experience in three or more IT solution disciplines including technical support, client/server computing, network management, database management or operations. Experience in successfully leading technical evaluations and resolving technical issues, including those involving 3rd parties

Position Summary

 

Are you a talented IT Voice & Conferencing Technology Expert ready to join Nestlé new IT Platforms Connectivity, Voice and Conferencing team in Milano, Italy? Under the guidance of the Senior Operations Manager & Voice & Conferencing Operations Specialist, we need you to bring deep technology expertise and knowledge to the Operations team. We need you to promote optimal use of technology to support the cost-effective delivery of business requirements within the area of Voice and Conferencing solutions.
The successful candidate will support delivery and sustain of the most complex applications and business capabilities for Voice and Conferencing solutions and will be accountable for specific deliverables in relation to development or support within the area of specialty. In this role, you will be responsible for adapting and localizing voice and conferencing products from the global team according to regional and local requirements (e.g. regulatory requirements).

A day in the life of a Technology Expert

 

  • Manage adoption, design and integration of Voice and Conferencing solutions architecture with DevOps teams and suppliers for the optimal delivery of the expected business value.
  • Manage large and complex cloud and on-prem conferencing platform configurations, by administering the portals, executing scripts and policies.
  • Interact with different international teams (Network, Exchange, AAD, Security, Risk & Compliance, etc.) and external partners to plan and execute changes
  • Manage changes in regional Data Center, planning activities and requirements with other teams and external partners and manage the communications
  • Plan and execute structured tests on video conferencing endpoints, platforms, interoperability services
  • Run, extract and elaborate reports and analytics and explain results to various stakeholders
  • Create or update official documentation based on the changes implemented
  • Follow the standard Nestlé IT process flows for the assigned activities to get official approvals
  • Support our operational teams to troubleshoot complex incidents across various platforms (network, firewalls, server, operating systems, cloud systems, etc), identify root causes and define measures to avoid reoccurence
  • Troubleshoot firewall and proxy settings impacting the correct media paths and QoS settings
  • Accompany and faciliate technical changes executed by our providers and ensure minimal operational impact to our receivers
  • Supervise design and execute the integration, in collaboration with our Platform Integration team, to ensure each product or solution has a properly defined architecture specification (design, diagrams, process maps, governance, and compliance)
  • Facilitate evaluation and selection of new software products and services, in close collaboration with the business, IS/IT and IT Security, to accurately capture business requirements and pain points
  • Identify the financial and organizational impact of the solution architecture
  •  Provide consulting and design assistance to the business and product owners
  • Facilitate cloud designs and migration plans

 

What will make you successful

 

  • Certified on or expertise working with multiple, diverse technologies, services and processing environments including Microsoft Skype for Business, enterprise voice technologies, Microsoft Teams, Zoom, enterprise video solutions, live video streaming platforms
  • Excellent English communication skills applied with different stakeholders, nationalities, and mediums (face-to-face and remote)
  • Proven expertise in the areas of enterprise voice, SIP voice solutions, enterprise video conferencing like Cisco Telepresence, Interoperability platforms, ecosystem solutions around audio and video conferencing including analytics, monitoring and performance management.
  • Understanding and knowledge in the area of Microsoft Azure Domain services.
  • 5+ Years’ experience in Voice and Conferencing solution activities across a large number of sites
  • Understanding and knowledge of common AV components and integration / UX aspects
  • Understanding and knowledge of system development life cycle methodologies (such as agile software development, rapid prototyping and DevOps, project management principles)
  • Understanding and knowledge of IS/IT standards and controls
  • Ability to understand the financial impact of technology alternatives, financial models and budgeting
  • Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models
  • Valid work permit for the European Union

More about Nestlé IT 

 

IT Platform is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work. We provide IT services to the entire Nestlé Group, continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements. We design and support our solutions end-to-end. This means we not only deliver great IT solutions with the best user experience; we also quickly resolve issues as they arise. Learn more about the Nestlé Group and reasons to join us on www.nestle.com

Position Snapshot

 

  • Nestlé in Italy, Milano headquarters
  • IS/IT – IT Platforms regional operations team, reporting to the Connectivity, Voice and Conferencing Operations Manager
  • Permanent contract
  • Full-time work on location
  • Bachelor's degree in computer science, system analysis or a related studies & experience
  • 5+ years of experience in the relevant area of expertise. Experience in three or more IT solution disciplines including technical support, client/server computing, network management, database management or operations. Experience in successfully leading technical evaluations and resolving technical issues, including those involving 3rd parties

Position Summary

 

Are you a talented IT Voice & Conferencing Technology Expert ready to join Nestlé new IT Platforms Connectivity, Voice and Conferencing team in Milano, Italy? Under the guidance of the Senior Operations Manager & Voice & Conferencing Operations Specialist, we need you to bring deep technology expertise and knowledge to the Operations team. We need you to promote optimal use of technology to support the cost-effective delivery of business requirements within the area of Voice and Conferencing solutions.
The successful candidate will support delivery and sustain of the most complex applications and business capabilities for Voice and Conferencing solutions and will be accountable for specific deliverables in relation to development or support within the area of specialty. In this role, you will be responsible for adapting and localizing voice and conferencing products from the global team according to regional and local requirements (e.g. regulatory requirements).

A day in the life of a Technology Expert

 

  • Manage adoption, design and integration of Voice and Conferencing solutions architecture with DevOps teams and suppliers for the optimal delivery of the expected business value.
  • Manage large and complex cloud and on-prem conferencing platform configurations, by administering the portals, executing scripts and policies.
  • Interact with different international teams (Network, Exchange, AAD, Security, Risk & Compliance, etc.) and external partners to plan and execute changes
  • Manage changes in regional Data Center, planning activities and requirements with other teams and external partners and manage the communications
  • Plan and execute structured tests on video conferencing endpoints, platforms, interoperability services
  • Run, extract and elaborate reports and analytics and explain results to various stakeholders
  • Create or update official documentation based on the changes implemented
  • Follow the standard Nestlé IT process flows for the assigned activities to get official approvals
  • Support our operational teams to troubleshoot complex incidents across various platforms (network, firewalls, server, operating systems, cloud systems, etc), identify root causes and define measures to avoid reoccurence
  • Troubleshoot firewall and proxy settings impacting the correct media paths and QoS settings
  • Accompany and faciliate technical changes executed by our providers and ensure minimal operational impact to our receivers
  • Supervise design and execute the integration, in collaboration with our Platform Integration team, to ensure each product or solution has a properly defined architecture specification (design, diagrams, process maps, governance, and compliance)
  • Facilitate evaluation and selection of new software products and services, in close collaboration with the business, IS/IT and IT Security, to accurately capture business requirements and pain points
  • Identify the financial and organizational impact of the solution architecture
  •  Provide consulting and design assistance to the business and product owners
  • Facilitate cloud designs and migration plans

 

What will make you successful

 

  • Certified on or expertise working with multiple, diverse technologies, services and processing environments including Microsoft Skype for Business, enterprise voice technologies, Microsoft Teams, Zoom, enterprise video solutions, live video streaming platforms
  • Excellent English communication skills applied with different stakeholders, nationalities, and mediums (face-to-face and remote)
  • Proven expertise in the areas of enterprise voice, SIP voice solutions, enterprise video conferencing like Cisco Telepresence, Interoperability platforms, ecosystem solutions around audio and video conferencing including analytics, monitoring and performance management.
  • Understanding and knowledge in the area of Microsoft Azure Domain services.
  • 5+ Years’ experience in Voice and Conferencing solution activities across a large number of sites
  • Understanding and knowledge of common AV components and integration / UX aspects
  • Understanding and knowledge of system development life cycle methodologies (such as agile software development, rapid prototyping and DevOps, project management principles)
  • Understanding and knowledge of IS/IT standards and controls
  • Ability to understand the financial impact of technology alternatives, financial models and budgeting
  • Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models
  • Valid work permit for the European Union

More about Nestlé IT 

 

IT Platform is Nestlé’s exciting and diverse new product-based IT team, created to bring together all products our global workforce needs for successful collaboration, engaging communication, and efficient work. We provide IT services to the entire Nestlé Group, continuously improve our products for the workforce, operating in 189 countries by embracing Agile ways of working and evolving to quickly address new requirements. We design and support our solutions end-to-end. This means we not only deliver great IT solutions with the best user experience; we also quickly resolve issues as they arise. Learn more about the Nestlé Group and reasons to join us on www.nestle.com

Apply now »