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Customer Care Operations Specialist - Nespresso

Customer Care Operations Specialist - Nespresso

Make a virtual tour inside Nestlé in Italy

Position Snapshot

  • Nespresso in Italy, Milan headquarter (Assago)
  • Nespresso Customer Care & Services Department
  • Permanent Contract
  • At least 2 years of experience in Customer Care/Services with a strong focus on process improvement 

Position Summary

Reporting to the Customer Performance Manager, you will be responsible to drive customer performances to ensure that Nespresso Services become best in class and phone sales are maximized, supporting outsourcer activity and be the link of outsourcer within the company.

A day in the life of Customer Care Operations Specialist

  • Support Outsourcer in analysis on customer needed to perform services;
  • Identify improving areas and activelly promote continuous improvement approach and monitor progress of initiatives;
  • Contribute to identify opportunity of Saving and Reduction of Non Value activity;
  • Manage Compliance for Outsourcer Activities and DRP or BCP;
  • Identify way of working on how to improve and standardize processes across teams;
  • Mantain pipeline of inititiave of process improvement for internal, outsourcing and End To End. 

What will make you successful

  • Relevant and successful operational experience at market/business environment in a Customer Care or Customer Service role
  • Business and customer oriented approach
  • Multitasking and problem solving attitude
  • Capability to work in "start up mode": where the direction is settled but single contribution and capability to propose and act is key to proceed
  • Ability to work in area of uncertainity
  • Ability to identify opportunity of improvement looking ad business or external trends
  • University degree or equivalent
  • Fluent in English and Italian 

We are Nestlé. We are the Good food, Good life company. 
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Make a virtual tour inside Nestlé in Italy

Position Snapshot

  • Nespresso in Italy, Milan headquarter (Assago)
  • Nespresso Customer Care & Services Department
  • Permanent Contract
  • At least 2 years of experience in Customer Care/Services with a strong focus on process improvement 

Position Summary

Reporting to the Customer Performance Manager, you will be responsible to drive customer performances to ensure that Nespresso Services become best in class and phone sales are maximized, supporting outsourcer activity and be the link of outsourcer within the company.

A day in the life of Customer Care Operations Specialist

  • Support Outsourcer in analysis on customer needed to perform services;
  • Identify improving areas and activelly promote continuous improvement approach and monitor progress of initiatives;
  • Contribute to identify opportunity of Saving and Reduction of Non Value activity;
  • Manage Compliance for Outsourcer Activities and DRP or BCP;
  • Identify way of working on how to improve and standardize processes across teams;
  • Mantain pipeline of inititiave of process improvement for internal, outsourcing and End To End. 

What will make you successful

  • Relevant and successful operational experience at market/business environment in a Customer Care or Customer Service role
  • Business and customer oriented approach
  • Multitasking and problem solving attitude
  • Capability to work in "start up mode": where the direction is settled but single contribution and capability to propose and act is key to proceed
  • Ability to work in area of uncertainity
  • Ability to identify opportunity of improvement looking ad business or external trends
  • University degree or equivalent
  • Fluent in English and Italian 

We are Nestlé. We are the Good food, Good life company. 
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Assago, IT

Assago, IT

Apply now »