Process Engineer - Customer Service & Care Nespresso

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Position Snapshot

Nespresso in Italy, Milan headquarter (Assago)
Nespresso Customer Care & Services Department
Permanent Contract
2 years of experience in Customer Care & Services with a strong focus on project management and process improvement

Position Summary

Reporting to the Customer Performance Manager, you will lead the Lean Initiative of the end-to-end process to improve performance and achieve business results as required within the customer performance team.
Customer Performance team is responsible to drive excellence Service and Performance via the external Contact Center, in constant alignment with the service strategy.

A day in the life of Process Engineer

Promote the Lean Initiative methodology and approach in the selected End-to-End Process or Function
Manage the implementation of Lean Office and Lean Value stream within an End-to-End Process
Monitor progress of initiatives, tracking measures and providing relevant to relevant function
Contribute to identify opportunity of Saving and Reduction of Non Value activity
Identify way of working on how to improve and standardize processes across teams
Standardize and mantain process management and update with outsourcer
Mantain pipeline of inititiave of process improvement for internal, outsourcing and E2E

What will make you successful

Relevant experience in Process Management or Lean Management in Customer Service/Care
Having worked in Customer Service or Supply Chain/Operation is a must
University Degree
Strong skills in Project management
Negotiation, Coaching and Listening skills
Influence with integrity
Results oriented, courage, agility and energy
Proficiency with Ms Office and Process Management Tools
Fluent in English and Italian

We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Make a virtual tour inside Nestlé in Italy

Position Snapshot

Nespresso in Italy, Milan headquarter (Assago)
Nespresso Customer Care & Services Department
Permanent Contract
2 years of experience in Customer Care & Services with a strong focus on project management and process improvement

Position Summary

Reporting to the Customer Performance Manager, you will lead the Lean Initiative of the end-to-end process to improve performance and achieve business results as required within the customer performance team.
Customer Performance team is responsible to drive excellence Service and Performance via the external Contact Center, in constant alignment with the service strategy.

A day in the life of Process Engineer

Promote the Lean Initiative methodology and approach in the selected End-to-End Process or Function
Manage the implementation of Lean Office and Lean Value stream within an End-to-End Process
Monitor progress of initiatives, tracking measures and providing relevant to relevant function
Contribute to identify opportunity of Saving and Reduction of Non Value activity
Identify way of working on how to improve and standardize processes across teams
Standardize and mantain process management and update with outsourcer
Mantain pipeline of inititiave of process improvement for internal, outsourcing and E2E

What will make you successful

Relevant experience in Process Management or Lean Management in Customer Service/Care
Having worked in Customer Service or Supply Chain/Operation is a must
University Degree
Strong skills in Project management
Negotiation, Coaching and Listening skills
Influence with integrity
Results oriented, courage, agility and energy
Proficiency with Ms Office and Process Management Tools
Fluent in English and Italian

We are Nestlé. We are the Good food, Good life company.
Good food, Good life is our promise, it is a daily commitment. It is only thanks to our people that we can make a difference and realize this belief: we call them Good People.
At Nestlé, we believe that recognition, inclusion and valorization of diversity can make us grow both as individuals and as a company. This is why we promote a work environment, a business culture and a leadership model that guarantee equal opportunities for everyone and at all organizational levels. We believe diversity is a winning factor and we always encourage our people to share ideas and collaborate.
Here at Nestlé you will also be able to be part of the Emotional Communities, groups of colleagues of different functions and seniorities who come together with the aim of spreading a corporate culture that allows everyone to freely express their passions and identities. LGBT +, Gender Balance, Young, Disability, Volunteering, Green, Multiculturalism are just some of the communities that you can be part of.
Diversity is a fact, inclusion is a choice and we have chosen to be inclusive.

Assago, IT