Nestlé Business Services is looking for extraordinary people to join our world-class team.

In Paraguay we are two Nestlé units:  Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.  On the other hand, we are Nestlé Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services! 

Position Summary 

The eAccount Manager proactively lead customer relationship as key account to improve satisfaction, Track and drive performance improvement (Drive root-cause analysis and continuous improvement Initiatives, liaising with operational teams and business stakeholders) Monitor and share Content  Services & Content Hub master asset adoption and performance

Collect customer feedback and propose solutions for improvement, Prepare and drive MOR + QBR with key partners.

Shift: 08h - 18h Monday to Friday

A day in the life of... 

The eAccount Manager acts as a key driver of the eBusiness Strategy in the Global Transformation of Nestlé by enabling the activation of IMS’ in-house solution 'Content Services' and supporting Markets/Businesses along the Product Content lifecycle (E.g Creation, Adaptation, Distribution and Monitoring of Product eContent Assets accross all touchpoints). The Content Services brings marketing scalability, automation, cost efficiency, and speed to markets. Drive business growth (adoption/volume/scope)

What will make you successful...

• Advanced English required;
• Strong leadership and stakeholder management skills, including the ability to negociate and mediate conflicts;
• Experience in managing business and stakeholders in corporate multicultural environment;
• Solid knowledge of visual Content Production in high volumes in a digital ecosystem;
• Strong Commercial skills;
• Knowledge of various content adaptation techniques for different formats such as video, static images, and dynamic content, to oversee the production process effectively as well as the tools and software used in content production deliveries (Adobe Creative Suite and CGI tools);
•  Solid knowledge of data analytics to understand and analyze production metrics and KPIs;
•  Proficiency in project management methodologies and tools;
• Experience of cost management/finance;
• Strong communication and interpersonal skills;
• Microsoft Office skills including Microsoft PowerPoint, Excel and Word;
• Strong presentation and/or selling skills;
• Experience in the creative/media/advertising production/agency is a plus;