Position Snapshot

Integrated Business Services LATAM | Asunción, Paraguay.

Record to Report - Nespresso  | Business Order Administration Sr Analyst

Available Shift: Monday to Friday from 10:00 to 20:00 
 

Integrated Business Services is looking for extraordinary people to join our world-class team.

In Paraguay we are two Nestlé units:

Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.

On the other hand, we are Integrated Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Integrated Business Services!

Position summary

As part of NBS LATAM, you will be part of the Nespresso Business Order Administration (BOA) team within the Record-to-Report (R2R) organization, delivering high-quality e-commerce management services to our markets across the region. In this role, you will be responsible for supporting end-to-end order administration processes, ensuring accuracy, compliance, and operational excellence in all activities related to e-commerce transactions. You will collaborate closely with internal stakeholders, market teams, and cross-functional partners to ensure timely issue resolution, process standardization, continuous improvement, and exceptional service delivery. The position requires strong analytical skills, customer orientation, attention to detail, and a proactive mindset to identify opportunities for efficiency, automation, and enhanced customer experience while contributing to business objectives and service excellence.

A day in the life of...

As a BOA Sr. Analyst, you will be responsible for ensuring the effective execution of e-commerce operations while driving operational excellence across Nespresso markets. Your day-to-day activities will include:

Ensuring accurate and timely online customer registration and account maintenance.
Processing customer orders and account updates before cut-off times to guarantee smooth and on-time deliveries.
Monitoring transactions and identifying potential fraud risks within the e-commerce channel.
Analyzing operational performance and service delivery through KPIs, reports, and dashboards.
Supporting markets with complex operational issues and driving timely resolution through effective stakeholder management.
Ensuring compliance with Service Level Agreements (SLAs), quality standards, and internal controls.
Identifying process improvement and automation opportunities to enhance efficiency and customer experience.
Providing guidance and knowledge sharing to team members on processes, systems, and best practices.
Collaborating with cross-functional teams and Nespresso markets on projects, process standardization initiatives, and continuous improvement activities.
Supporting the implementation of new processes, tools, and business requirements while ensuring operational readiness.

What will make you successful

• Advanced English (written and verbal)
• Solid knowledge of Microsoft Office tools, particularly Excel and Power BI
• Continuous improvement mindset
• Strong analytical and problem-solving skills
• Knowledge of e-commerce and order management processes
• Understanding of financial and operational controls
• Data analysis and reporting capabilities
• Stakeholder management and customer service orientation
• Strong attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Process standardization and documentation skills
• Graduated (or ongoing) in Business Administration, Economics, International Relations