Position Snapshot

Integrated Business Services LATAM | Asunción, Paraguay.

Record to Report - Nespresso  | Business Order Administration Sr Associate

Available Shift: Tuesday to Saturday from 10:00 to 20:00 
 

Integrated Business Services is looking for extraordinary people to join our world-class team.

In Paraguay we are two Nestlé units:

Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.

On the other hand, we are Integrated Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Integrated Business Services!

Position summary

As part of NBS LATAM, you will join the Nespresso Business Order Administration (BOA) team within the Record-to-Report (R2R) organization, supporting e-commerce operations for Nespresso markets across the region. In this role, you will be responsible for executing daily order administration activities, ensuring accuracy, compliance, and timely service delivery while providing excellent support to internal and external stakeholders.

A day in the life of...

As a BOA Sr. Associate, you will be responsible for supporting the daily execution of e-commerce operations across Nespresso markets. Your day-to-day activities will include:

Ensuring accurate customer registrations and account maintenance.
Processing customer orders and account updates within established deadlines.
Monitoring transactions and supporting fraud prevention activities.
Handling operational requests and resolving routine issues.
Ensuring compliance with Service Level Agreements (SLAs) and operational procedures.
Collaborating with market teams and internal stakeholders to ensure smooth service delivery.

What will make you successful

• Intermediate English (written and verbal)
• Good knowledge of Microsoft Office tools, particularly Excel
• Knowledge of e-commerce and order management processes
• Customer service orientation
• Attention to detail and accuracy
• Ability to work in a fast-paced environment
• Good communication and teamwork skills
• Graduated (or ongoing) in Business Administration, Economics, International Relations