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Digital Social Media Specialist

Digital Social Media Specialist

Asunción, PY, 1749

Asunción, PY, 1749

Snapshot de la Posición

Nestlé Business Services LATAM - Asunción

Full Time Job | Digital Social Media Specialist | Content Factory

English level: Advanced | University graduate or one year left

 

Nestlé is the world's largest food and beverage company, and Nestlé Business Services is at the heart of the Group. We provide Supply Chain, Financial, HR, and Digital & Social Media services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and innovation. We are looking for team players, who drive service excellence with strong attention to detail. We want people who are quick learners and can easily adapt to our fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!

Position Summary

A key enabler of the eBusiness Strategy is the activation of the in-house solution 'Content Factory' aiming at supporting Markets/Businesses along the Product Content lifecycle (E.g Creation, Adaptation, Distribution and Monitoring of Product eContent Assets accross all touchpoints). The Content Factory will bring scalability, automation, cost efficiency, and speed to markets. The Content Factory Coordinator will play a role in the Global Transformation.
The main purpose of the job is to be the interface between the Markets/Businesses and the Content Factory internal and external partners, to ensure:
   - Timely and Effective Transition/Activation of Content Factory services;
   - Delivery of World Class Service
   - Management Business/Markets' demand
   - Coordination of global/regional projects
   - Problem Solving
 Also, the purpose will be to work with eContent Leads, vendors and markets/businesses to perform continuous improvement and ensure they are implemented to bring value to Business.

A day in the life of...

Coordinate the Transition of services from Market/Business (e.g.: internal or local agencies) to the Nestlé Business Services Content Factory. Present the Content Factory, define an activation plan suited to the Market/Business, ensure all Content Factory pre-requisites are fulfilled, collect Market/Business' demand plan, manage the activation of services between Market/Business and Content Factory internal/external partners.

Act as a Coordinator for the Content Factory, with the different vendors according to the Service request, to ensure proper execution of the Service, with service orientation to the Market/Business. Act as a point of escalation/resolution if any discrepancy and manage prioritization. Support on the Capacity planning

Support on the overall coordination of Projects from the planning to the implementation (E.g.: eContent Playbook Computer Generated Imagery and Advanced Content's creation and deployment/localization to markets)

Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Training materials, Briefs, etc…).

Knowledgeable about digital content production, eCommerce and eRetailers. Knowledgeable about digital marketing related services. Experience of working with agencies and third-party vendors in content space. Liaise with Content Factory eco-system to integrate Guidelines and align Service Lines with vendors. Liaise with Content Factory Lead for Continuous improvement.

Run Weekly Operational review with Vendors to track Service delivery. Get improvement actions listed and followed up until adherence to the committed Service level.

Run periodic Meetings with Business/Market to collect demand as well as ensure that market adhere to Content Factory pre-requisites. Identify Market/Business knowledge gap and propose action to market to fill those gaps.

Together with F&C team prepare and monitor the operational Charge back for Market

 

What will make you successful

At least 2 years in Content Production Management                                       
Working with high-volume, multi-platform, complex tasks
Working in a corporate and multi-cultural setting 
Good knowledge of eCommerce and eRetailers environment
Strong project management skills 
Strong relationship management skills dealing with Customer and managing vendors
Strong presentation and/or selling skills
Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)
Knowledge on PowerBI is a plus
English (advanced level)
 

Snapshot de la Posición

Nestlé Business Services LATAM - Asunción

Full Time Job | Digital Social Media Specialist | Content Factory

English level: Advanced | University graduate or one year left

 

Nestlé is the world's largest food and beverage company, and Nestlé Business Services is at the heart of the Group. We provide Supply Chain, Financial, HR, and Digital & Social Media services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and innovation. We are looking for team players, who drive service excellence with strong attention to detail. We want people who are quick learners and can easily adapt to our fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!

Position Summary

A key enabler of the eBusiness Strategy is the activation of the in-house solution 'Content Factory' aiming at supporting Markets/Businesses along the Product Content lifecycle (E.g Creation, Adaptation, Distribution and Monitoring of Product eContent Assets accross all touchpoints). The Content Factory will bring scalability, automation, cost efficiency, and speed to markets. The Content Factory Coordinator will play a role in the Global Transformation.
The main purpose of the job is to be the interface between the Markets/Businesses and the Content Factory internal and external partners, to ensure:
   - Timely and Effective Transition/Activation of Content Factory services;
   - Delivery of World Class Service
   - Management Business/Markets' demand
   - Coordination of global/regional projects
   - Problem Solving
 Also, the purpose will be to work with eContent Leads, vendors and markets/businesses to perform continuous improvement and ensure they are implemented to bring value to Business.

A day in the life of...

Coordinate the Transition of services from Market/Business (e.g.: internal or local agencies) to the Nestlé Business Services Content Factory. Present the Content Factory, define an activation plan suited to the Market/Business, ensure all Content Factory pre-requisites are fulfilled, collect Market/Business' demand plan, manage the activation of services between Market/Business and Content Factory internal/external partners.

Act as a Coordinator for the Content Factory, with the different vendors according to the Service request, to ensure proper execution of the Service, with service orientation to the Market/Business. Act as a point of escalation/resolution if any discrepancy and manage prioritization. Support on the Capacity planning

Support on the overall coordination of Projects from the planning to the implementation (E.g.: eContent Playbook Computer Generated Imagery and Advanced Content's creation and deployment/localization to markets)

Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Training materials, Briefs, etc…).

Knowledgeable about digital content production, eCommerce and eRetailers. Knowledgeable about digital marketing related services. Experience of working with agencies and third-party vendors in content space. Liaise with Content Factory eco-system to integrate Guidelines and align Service Lines with vendors. Liaise with Content Factory Lead for Continuous improvement.

Run Weekly Operational review with Vendors to track Service delivery. Get improvement actions listed and followed up until adherence to the committed Service level.

Run periodic Meetings with Business/Market to collect demand as well as ensure that market adhere to Content Factory pre-requisites. Identify Market/Business knowledge gap and propose action to market to fill those gaps.

Together with F&C team prepare and monitor the operational Charge back for Market

 

What will make you successful

At least 2 years in Content Production Management                                       
Working with high-volume, multi-platform, complex tasks
Working in a corporate and multi-cultural setting 
Good knowledge of eCommerce and eRetailers environment
Strong project management skills 
Strong relationship management skills dealing with Customer and managing vendors
Strong presentation and/or selling skills
Experience in using Project Management, Tracking Tools (Cost, Time, Budget, Volumes, Resources)
Knowledge on PowerBI is a plus
English (advanced level)
 

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