Position Snapshot

Integrated Business Services LATAM | Asunción, Paraguay.

HR Business Services - Employee Life Cycle | HR Associate

Available Shifts: Monday to Friday from 08:00 to 18:00 / Monday to Friday from 13:30 to 23:30


 

Integrated Business Services is looking for extraordinary people to join our world-class team.

In Paraguay we are two Nestlé units:

Nestlé Paraguay is the unit in charge of importing and distributing of all our 1# brands and they have been in the market for 23 years.

On the other hand, we are Integrated Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Integrated Business Services!

Position summary

Guaranteeing operational excellence and employee satisfaction for LATAM markets by delivering flawless execution of Employee Life Cycle processes, specifically focusing on master data integrity, organizational movements, and documentation management

A day in the life of...

• Master Data Management: Updates within SAP and SuccessFactors for changes in address, bank accounts, emergency contacts, marital status, shift changes, salaries, and other market-specific configurations.
• Internal Mobility: End-to-end processing of transfers, including promotions, lateral moves, and intercompany changes for LATAM markets.
• Legal Documentation: Generation of legal addendums (due to changes in salary, working hours, or benefits) ready for signature, and issuance of employment certificates following official formats for each LATAM market.
• Quality Assurance: Validation of executed activities in accordance with Operating Guidelines, ensuring all criteria and agreements are met from start to finish.
• Updating Manuals (Operating Guidelines): Maintenance of process guides in response to changes in local laws or internal policies.
• Case Resolution: Closing tickets with clear responses on platforms such as ServiceNow, BTP Form, or Request Manager, providing notification of completion through the same channel.
• Operational Excellence & Compliance: Delivering results within the agreed SLA with the market, guaranteeing quality in every completed activity.
• Operational Meetings: Leading or conducting operational meetings (DOR - Daily Operational Reviews).

What will make you successful

• Basic-Intermediate English
• Basic-Intermediate Excel
• ERP: Foundational knowledge of HR ERP software (SAP HCM, Success Factor)
• Office Suite: Familiarity with Microsoft Office tools, including Outlook and Word
• Attention to Details
• Ability to prioritize tasks
• Adaptability & Agility
• Ethics & Confidentiality
• Continuous Improvement
• Graduated (or ongoing) in Business Administration, Economics, International Relations, Industrial Engineer, HR, PMO or related areas