Position Snapshot

Nestlé Business Services LATAM | Asunción, Paraguay.

Order to Cash | Payment Application

University Degree: Business Administration, Economics, International Relations or related areas

Advanced English

Nestlé Business Services is looking for extraordinary people to join our world-class team.

In Paraguay we are two Nestlé units:

Nestlé Paraguay is the unit in charge of importing and  distributing of all our 1# brands and they have been in the market for 23 years.

On the other hand, we are Nestlé Business Services Asunción, the Nestlé service center. We’ve been in the market since 2018. We provide Backoffice services as Supply Chain, Financial, HR, and Digital & Social Media to all Nestlé in LATAM from México down the map. Our clients are our colleagues.

We are a multicultural and diverse team of professionals. We are passionate about driving continuous improvement of processes with colleagues across the world. We care about delivering high quality services to support business agility and digital innovation.

If this describes you, and you are looking to join a business where you can really add value, it’s time to consider joining Nestlé Business Services!

Position Summary

As a Supervisor you will be in charge of the Payment Application team.

Order to Cash is divided in 4 service line: 

• Demand Capture: the process to generate an order based on customers raw demand. It starts from the initial request received from a customer prior to being an order.
• Billing: the process of generate, modify and cancel billing documents as invoices, credit notes and debit notes related to the goods and services by Netlé to our customers.
• Collections: all involved processes and activities to receive a payment from a customer or to manage receivables which could not be collected.
• Payment: post a payment received by Nestlé to the correct customer account and match it with the related invoices or documents

A day in the life of...

Lead the Payment Application Team to ensure the activities and requests from market are processed accurately and timely according to the service level agreements (SLA’s) and  performance indicators (KPI's). 
Alignment with the other Payment Application Supervisor of the daily activities 
Leverage performance, development and talent processes to build people capabilities. 
Drive process improvement using Continuos Improvement methodology to bring innovation and productivity. 
Alignment with Market Process Optimizers in order to improve the whole E2E of Payment Application
Hybris roll out implementation

What will make you successful

Prior experience in Billing to Collections Process is an advantage 
Prior experience in SAP
Excellent customer relationship, communication and service orientation skills
Hability to working in a cross-functional environment

Advanced English