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BSI Ops Manager

BSI Ops Manager

Operations Manager – IT AOA Business Solution Integration - ADI

About IT in Nestlé

We are a team of IT professionals from diverse cultures, genders and age groups in the world’s largest food and beverage company. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and employees.

We have exciting positions in our new Nestlé global services operations based in Bangalore, which works alongside our Regional IT Hub in Sydney and Global IT hubs to provide technology services for Asia, Oceania and Africa (AOA). This set up will design, implement and maintain IT solutions and sharpen Nestlé’s focus in the growing areas of digital, analytics and innovation to support changing customer, consumer and shopper focus.

When you join our IT team, you’ll have the opportunity to collaborate across local and global Nestlé teams and external partners to deliver innovative technologies that create tangible business value and contribute proactively to our sustainability goals. Our diversity brings fresh and innovative thinking to how we approach new and existing challenges while embracing different cultures, genders, sexual orientation, abilities and flexible ways of working.

Watch our videos on women in IT and flexibility in IT and visit IT Jobs and Vacancies in India | Nestlé (nestle.in) to learn more.

Position Snapshot

  • Organization: Nestlé Global Services India, a Division of Nestlé R&D, India
  • Location: Bengaluru, India

 

Position Summary

 

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. 

Reporting to the Sr Global Vendor and Operations Manager for Business Solution Integration (BSI) in ADI based in Barcelona. The IT AOA BSI Operations Manager will work across multiple technologies in the integration area particularly support the Reliability Services for the BSI scoped applications.  

 

The IT AOA BSI Operations Manager will be working across multiple vendors, markets and streams and must have a very strong leadership skill to promote the integration amongst Business, IT (Information Technology) Streams and Partners (at all levels of the organization) ensuring a high quality of sustain operations and continuous improvements on the IT products and processes fully supporting business evolution, where key focus areas are automation, AIOps and Continuous Improvement to ensure operational excellence.

 

A day in the life of ADI

Reporting to the Sr Global Vendor and Operations Manager for Business Solution Integration (BSI) in ADI, responsibilities of this role include:

  • Increase business centricity & Improve communication with the business and within IT streams.
  • Integrate the different IT areas and the business.
  • Problem management & root cause analysis leading to operational excellence.
  • Data analysis to discover problem area trends and opportunity for improvements.
  • Increase speed of response / resolutions through a higher sense of urgency.
  • Focus on AIOps, Automation and Continuous Improvement to reduce impact to our receivers and promote a sustainable operational environment.
  • Contribution to IT Strategy.
  • Documents training materials for the product area and delivers training to the end users, deployment and support teams. 
  • Identifies gaps in existing functionalities, options for improvement and opportunities for process automation. 
  • Responsible for identifying security & compliance requirements, including roles, associated with our scoped applications and services. 

 

 

What will make you successful

  • ​​​​​​ Joining a collaborative team of Operations Managers, you will be a strong team player with a history of delivering results in a high pressure and dynamic environment.
  • Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience.
  • Strong communication skills
  • Curiosity & Quick learner. Proactivity & strong collaboration. Leading change to drive continuous improvement mindset, and Problem solving mindset driving insights to action.
  • 4+ years of experience in IT, preferred with experience in agile methodologies
  • Understanding of various SAP and non-SAP solution integration technologies. Examples: Process Integration, Cloud Process Integration, Data Services – BODS; familiarity with SAP transactions, tables, navigation and data objects.
  • As a plus, if you have knowledge on OpenText Platform (B2B/EDI), Mulesoft (or API platform), Azure (Data Factory, Logic Apps, Event Driven Architecture), Service Now, Knowledge of Hybrid integration platforms spanning cloud and on-premise (iPaaS, PaaS, SaaS).
  • Experience supporting business critical operations.
  • Understanding of end to end (E2E) business flows.
  • Ability to review incidents and determine repeating trends in issues.
  • Experience in service management principles and execution
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
  • Experience explaining technical concepts and technologies
  • Experience working in a global environment and with virtual teams
  • Effective communication and presentation skills are vital as you develop working partnerships with internal and external stakeholders, such as service integrators, service provides and vendors across the globe (face-to-face and remote)
  • With stakeholders based in various time zones, flexibility is essential as you participate in teleconferences and activities outside of standard business hours.
  • Nestle offers flexible working hours and working from home, enabling you on how to get your job done and will help you balance your work with your personal commitments.

 

About Nestlé

Nestlé enjoys a reputation as the world’s largest food and beverage company driven by our purpose - enhancing quality of life everyone, today and for generations to come. At Nestlé, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future to better support individuals, families, communities and the planet. We have more than 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide.    

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Operations Manager – IT AOA Business Solution Integration - ADI

About IT in Nestlé

We are a team of IT professionals from diverse cultures, genders and age groups in the world’s largest food and beverage company. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and employees.

We have exciting positions in our new Nestlé global services operations based in Bangalore, which works alongside our Regional IT Hub in Sydney and Global IT hubs to provide technology services for Asia, Oceania and Africa (AOA). This set up will design, implement and maintain IT solutions and sharpen Nestlé’s focus in the growing areas of digital, analytics and innovation to support changing customer, consumer and shopper focus.

When you join our IT team, you’ll have the opportunity to collaborate across local and global Nestlé teams and external partners to deliver innovative technologies that create tangible business value and contribute proactively to our sustainability goals. Our diversity brings fresh and innovative thinking to how we approach new and existing challenges while embracing different cultures, genders, sexual orientation, abilities and flexible ways of working.

Watch our videos on women in IT and flexibility in IT and visit IT Jobs and Vacancies in India | Nestlé (nestle.in) to learn more.

Position Snapshot

  • Organization: Nestlé Global Services India, a Division of Nestlé R&D, India
  • Location: Bengaluru, India

 

Position Summary

 

Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. 

Reporting to the Sr Global Vendor and Operations Manager for Business Solution Integration (BSI) in ADI based in Barcelona. The IT AOA BSI Operations Manager will work across multiple technologies in the integration area particularly support the Reliability Services for the BSI scoped applications.  

 

The IT AOA BSI Operations Manager will be working across multiple vendors, markets and streams and must have a very strong leadership skill to promote the integration amongst Business, IT (Information Technology) Streams and Partners (at all levels of the organization) ensuring a high quality of sustain operations and continuous improvements on the IT products and processes fully supporting business evolution, where key focus areas are automation, AIOps and Continuous Improvement to ensure operational excellence.

 

A day in the life of ADI

Reporting to the Sr Global Vendor and Operations Manager for Business Solution Integration (BSI) in ADI, responsibilities of this role include:

  • Increase business centricity & Improve communication with the business and within IT streams.
  • Integrate the different IT areas and the business.
  • Problem management & root cause analysis leading to operational excellence.
  • Data analysis to discover problem area trends and opportunity for improvements.
  • Increase speed of response / resolutions through a higher sense of urgency.
  • Focus on AIOps, Automation and Continuous Improvement to reduce impact to our receivers and promote a sustainable operational environment.
  • Contribution to IT Strategy.
  • Documents training materials for the product area and delivers training to the end users, deployment and support teams. 
  • Identifies gaps in existing functionalities, options for improvement and opportunities for process automation. 
  • Responsible for identifying security & compliance requirements, including roles, associated with our scoped applications and services. 

 

 

What will make you successful

  • ​​​​​​ Joining a collaborative team of Operations Managers, you will be a strong team player with a history of delivering results in a high pressure and dynamic environment.
  • Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience.
  • Strong communication skills
  • Curiosity & Quick learner. Proactivity & strong collaboration. Leading change to drive continuous improvement mindset, and Problem solving mindset driving insights to action.
  • 4+ years of experience in IT, preferred with experience in agile methodologies
  • Understanding of various SAP and non-SAP solution integration technologies. Examples: Process Integration, Cloud Process Integration, Data Services – BODS; familiarity with SAP transactions, tables, navigation and data objects.
  • As a plus, if you have knowledge on OpenText Platform (B2B/EDI), Mulesoft (or API platform), Azure (Data Factory, Logic Apps, Event Driven Architecture), Service Now, Knowledge of Hybrid integration platforms spanning cloud and on-premise (iPaaS, PaaS, SaaS).
  • Experience supporting business critical operations.
  • Understanding of end to end (E2E) business flows.
  • Ability to review incidents and determine repeating trends in issues.
  • Experience in service management principles and execution
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
  • Experience explaining technical concepts and technologies
  • Experience working in a global environment and with virtual teams
  • Effective communication and presentation skills are vital as you develop working partnerships with internal and external stakeholders, such as service integrators, service provides and vendors across the globe (face-to-face and remote)
  • With stakeholders based in various time zones, flexibility is essential as you participate in teleconferences and activities outside of standard business hours.
  • Nestle offers flexible working hours and working from home, enabling you on how to get your job done and will help you balance your work with your personal commitments.

 

About Nestlé

Nestlé enjoys a reputation as the world’s largest food and beverage company driven by our purpose - enhancing quality of life everyone, today and for generations to come. At Nestlé, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future to better support individuals, families, communities and the planet. We have more than 2000 brands ranging from global icons to local favourites and are present in 190 countries worldwide.    

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Bangalore, IN, 560103

Bangalore, IN, 560103

Apply now »