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Global Operations Lead – Network Protection

5. Global role at Nestlé IT Platforms – Connectivity & Voice – Network Protection 
6. Permanent contract - Full-time, at Bangalore IT Hub
7. Bachelor's degree in Computer Science, Engineering, Business, or related field; Master's degree preferred.
8. Relevant Technical certifications are preferred.
9. +7 years of experience Leading Operations Networking & Security areas
10. Fluent in English

Position Summary

We are seeking a highly skilled and experienced Global Operations Lead to join our Connectivity & Voice – Network Protection team. The candidate will possess extensive expertise in network protection technologies, including Firewalls, Authentication & Directory Services, VPNaaS, FWaaS, and Remote Access. Strong vendor management skills are essential to ensure partners deliver Run IT Operations and Compliance, respecting SLA-SLOs. Additionally, expertise in Problem and Incident Management is required to manage vendors during critical changes and incidents.

As part of our Connectivity & Voice Network Protection Global team, you will:

• Oversee and manage the operations of network protection core Platforms such as Security Gateways, Authentication & Directory Services, Personal Connectivity (VPNaaS, FWaaS, Internert Browsing and Remote Access)
• Manage relationships with external partners and vendors.
• Ensure vendors deliver Run IT Operations and Compliance, adhering to SLA-SLOs.
• Conduct regular performance reviews and audits to maintain high standards of service delivery.
• Lead and coordinate global operations to ensure seamless network protection.
• Develop and implement strategies to enhance operational efficiency and effectiveness.
• Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
• Expertise in managing critical changes and incidents.
• Coordinate with vendors to resolve issues promptly and effectively.
• Implement best practices for incident response and problem resolution.
• Ensure compliance with industry standards and regulatory requirements.
• Provide leadership and guidance to team members, fostering a culture of excellence and innovation.

What will make you successful?

• Proven experience as a Operations Lead and or similar role, with a focus on network security and protection.
• expertise in firewall technologies, VPN connectivity, and personal connectivity services.
• In-depth knowledge of ITSM and Vendor Management
• Familiarity with industry-standard security frameworks, such ISO/IEC 27001, and CIS.
• Excellent analytical, problem-solving, and decision-making skills.
• STRONG Effective communication and interpersonal abilities, with the capacity to collaborate with diverse teams and stakeholders.
• Practical experience working in DevOps organizations with applied Agile methodologies (SCRUM)
• Good organization and prioritization skills, with the ability to manage multiple responsibilities at the same time.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.