PROBLEM MANAGEMENT SPECIALIST – OBSERVABILITY & AUTOMATION

We are looking for a Problem Management Specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot:

• Location: Bengaluru, Karnataka, India
• Type of Contract: Permanent
• Grade: Band 2
• Type of work: Hybrid
• Work Language: Fluent Business English

The Role:

As a Problem Management Specialist, you will be playing a Critical Role for the stability and performance of Nespresso Systems Landscape. Responsible for end-to-end investigations, the main goal is to eradicate Technical Issues, ensure Business Continuity and leverage Continuous Improvement in the Digital Tech organization. S/He understands technology trends and the practical application of existing, new and emerging technologies to enable new evolving businesses and operating models. In this journey, S/He works closely with Operations, Products, Markets and Business Functions inside a fast pacing and direct to consumer environment. The Problem Management Expert also provides leadership in the dissolution of Crisis and in the support of large Promotional Events.                                                                             

In This Role, You Will:

• Develop and deploy automation for RCA workflows, reducing manual intervention and accelerating resolution.
• Promote integration between observability platforms with ITSM tools to streamline incident-to-problem transitions.
• Drive Continuous Improvement initiatives to enhance system resilience and reduce recurring issues.
• Handle Critical Situations originated by Incidents and Instabilities
• Enhance Knowledge Database and Promote Adherence to the related Knowledge Management Process          

What We’re Looking For:

• Bachelor’s or Master’s degree in IT disciplines or equivalent work experience
• 5+ years of experience with Observability Platforms (e.g., Grafana, Dynatrace, Prometheus, etc.)
• Proficiency in Automation Tools and Scripting (e.g., Python, Powershell, Ansible)
• Experience in Service Management and application of the related principles
• Experience with AIOps platforms and machine learning-driven RCA
• Familiarity with Cloud-Native environments (e.g., Azure)
• Knowledge of ITSM and SDLC tools (e.g., Service Now, Jira)
• Fluent in English
• Good Communication Skills
• Strong Leadership and Learning Attitude
• Capable to handle stressful situations
• Business Oriented and Flexible Mindset

Extra Skills That Set You Apart:

• Familiar with Crisis Management and Critical Situations
• Certification ITIL, SRE, or related disciplines
• Knowledge of Agile and DevOps principles
• Previous Experience on Nespresso Projects

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!
• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. 
• Modern "smart office" locations providing agile workspaces. Our state-of-the-art campus is equipped with areas to co-create, network, and chill!
• International, dynamic & inclusive working environment with attractive additional benefits.
• The pride to work for a B Corp certified company and one of the world’s most trusted brands.

The Hiring Process:

• Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).
• Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview. 
• Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail. 
• Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration. 
• Leadership & HRBP Interaction: Candidates will have a discussion with our leadership team & HRBP. 
• Feedback: After interviews, we provide feedback to all candidates. 
• Job Offer: Successful candidates will receive a formal offer. 
• First Working Day: Once the offer is accepted, we’ll welcome you on your first day!

About Nespresso: 

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood