RELIABILITY ENGINEERING TEAM COORDINATOR - ECOMMERCE SOLUTIONS

We are looking for a Coordinator of the Reliability Engineering team for eCommerce Solutions to be part of our Nestlé Nespresso Digital and Tech Team.

Position Snapshot:

• Location: Bengaluru, Karnataka, India
• Type of Contract: Permanent
• Grade: Band 2
• Type of work: Hybrid
• Work Language: Fluent Business English

The Role:

By joining Nestlé Nespresso Digital and Tech Team, you will be working on technology powering the Nespresso eCommerce business. You will work in a direct-to-customer context with significant volumes and traffic and a very rich feature offering, being part of a large engineering organization with direct impact on the online business.

As a Reliability Engineers' team coordinator, you will be responsible for overseeing the team's performance and quality of the work, facilitating collaboration among team members and cross-teams coordination, and ensuring effective communication with stakeholders and up-to-date status reports.

In This Role, You Will:

• Coordinate daily activities and workflows of the Reliability Engineers team, fostering a collaborative environment and ensuring alignment with priorities.
• Act as the primary point of contact for internal and external stakeholders regarding team activities and incidents status.
• Actively/Proactively leading incident response from detection to resolution.
• Manage schedules for incident response and ensure timely resolution of issues escalated to the team.
• Define and monitor Service Level Indicators (SLIs) and Service Level Objectives (SLOs) to ensure performance and reliability targets are met.
• Track progress on proactive improvement proposals and ensure implementation aligns with strategic goals.
• Prepare and present reports on team performance, incident management, and improvement initiatives to senior management.

• Lead post-incident review sessions, ensuring root cause analyses are completed, documented, and translated into actionable improvements. 

• Identify opportunities for process improvements and efficiencies within the team's operations.
• Collaborate with cross-functional teams to implement best practices and enhance the reliability of the eCommerce solution.
• Support the development of training materials and sessions for team members to enhance their skills and knowledge.

What We’re Looking For:

• Bachelor’s degree in computer science, Engineering, or a related field.
• Proven experience (5+ years)  in a reliability engineering role, preferably within eCommerce or SaaS environments, and in a team coordination role (2+ years).
• Proficiency with incident management tools such as ServiceNow and tracking tools such as Jira.
• High knowledge of monitoring tools such as Grafana, Akamai mPulse, and Dynatrace.

• Strong understanding of reliability engineering principles and practices, particularly in eCommerce or SaaS contexts.

• Excellent organizational and time-management skills, with the ability to manage multiple priorities effectively.
• Strong English communication and interpersonal skills, with a proven ability to work collaboratively in a team environment.

Extra Skills That Set You Apart:

• Strong understanding of https://commercetools.com/
• Understands technical problems and effectively explains their business and operational impacts.

• Used to work under pressure during incidents: stay focused, prioritize the resolution of incident.

• Experience working in international, cross-functional teams with Agile methodologies.
• Strong collaboration skills with a focus on documentation, governance, and knowledge sharing.

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

• Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!
• Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset. 
• Modern "smart office" locations providing agile workspaces. Our state-of-the-art campus is equipped with areas to co-create, network, and chill!
• International, dynamic & inclusive working environment with attractive additional benefits.
• The pride to work for a B Corp certified company and one of the world’s most trusted brands.

The Hiring Process:

• Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).
• Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview. 
• Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail. 
• Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration. 
• Leadership & HRBP Interaction: Candidates will have a discussion with our leadership team & HRBP. 
• Feedback: After interviews, we provide feedback to all candidates. 
• Job Offer: Successful candidates will receive a formal offer. 
• First Working Day: Once the offer is accepted, we’ll welcome you on your first day!

About Nespresso: 

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood