SAP CDC Operations Specialist

SAP CDC OPERATIONS SPECIALIST

We are looking for an SAP CDC operations specialist to be part of our Nestlé Nespresso Digital and Tech Team. At Nespresso, our Digital & Tech teams are at the heart of our innovation journey, a space where we continue to invest, evolve, and grow.

Position Snapshot:

Location: Bengaluru, Karnataka, India
Type of Contract: Permanent
Grade: Band 2
Type of work: Hybrid
Work Language: Fluent Business English

The Role:

By joining Nestlé Nespresso Digital and Tech Team, you will be working on the technology powering the Nespresso eCommerce business. You will work in a direct-to-customer context with significant volumes and traffic and a very rich feature offering, being part of a large engineering organization with direct impact to the online business.

We are looking for a detail-oriented and proactive SAP CDC Operator to join our Identity Provider Platform team. In this role, you will be responsible for monitoring, maintaining, and configuring the SAP Customer Data Cloud (SAP CDC, formerly Gigya) platform. You will ensure that identity and registration processes run smoothly and secured across our digital ecosystem.

The ideal candidate has hands-on experience with SAP CDC or similar identity platforms, understands how to manage configurations, and enjoys troubleshooting incidents in complex integrated environments.

In This Role, You Will:

Monitor the SAP CDC platform to ensure availability, performance, and data integrity.
Check and validate platform configurations, including data schemas, policies, screen sets, API integrations, and security features such as SAP CDC RBA (Risk Based Authentication).
Apply configuration changes and updates in alignment with business and technical requirements.
Investigate and resolve incidents related to authentication, registration, and user profile management.
Collaborate with internal teams and SAP support for issue escalation and resolution.
Perform routine health checks and maintain operational dashboards and reports.
Document configuration changes, troubleshooting steps, and operational procedures.
Support new market rollouts or platform deployments, ensuring configuration consistency and quality.
Contribute to testing activities for new features or updates, ensuring compliance with security and data privacy standards.

What We’re Looking For:

Practical experience with SAP Customer Data Cloud (Gigya) or similar Customer Identity and Access Management (CIAM) platforms.
Solid understanding of authentication and authorization protocols (OAuth, SSO, JWT, etc.).
Basic experience with JSON, REST APIs, and JavaScript-based configurations.
Familiarity with incident and change management tools (e.g., ServiceNow, Jira).
Strong analytical, problem-solving, and troubleshooting skills.
Excellent communication skills and attention to detail.
Ability to work collaboratively with technical and business stakeholders.

Extra Skills That Set You Apart:

Awareness of data protection and privacy regulations (e.g., GDPR, CCPA).
Used to work under pressure during incidents: stay focused, prioritize the resolution of incident.
Experience working in international, cross-functional teams with Agile methodologies.
Strong collaboration skills with a focus on documentation, governance, and knowledge sharing.

We Offer You:

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

Flexible work policies including core hours and options for working from home. Discuss with us during the recruitment process to understand what flexibility could look like for you!
Genuine opportunities for career and personal development through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.
Modern "smart office" locations providing agile workspaces. Our state-of-the-art campus is equipped with areas to co-create, network, and chill!
International, dynamic & inclusive working environment with attractive additional benefits.
The pride to work for a B Corp certified company and one of the world’s most trusted brands.

The Hiring Process:

Your Application: Submit your application, and we'll review it carefully (make sure your CV is in English as the hiring team is international).
Initial Screening: Relevant candidates will be contacted by our Talent Acquisition team for an initial interview.
Hiring Manager Interview: Selected candidates will then meet with the hiring manager to discuss the role and their experience in more detail.
Stakeholder Interview: Candidates will engage with potential team members to assess fit and collaboration.
Leadership & HRBP Interaction: Candidates will have a discussion with our leadership team & HRBP.
Feedback: After interviews, we provide feedback to all candidates.
Job Offer: Successful candidates will receive a formal offer.
First Working Day: Once the offer is accepted, we’ll welcome you on your first day!

About Nespresso:

The Nespresso story began with a simple but revolutionary idea: enable anyone to create the perfect cup of espresso coffee.

Since 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their coffee.

We are a Company committed with the Climate change and we aim to achieve carbon neutrality as soon as possible and net-zero GHG emissions by 2050 at the latest.

In 2019 we created the digital hub in Barcelona to offer the best customer experience and innovation to B2C and B2B channels.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

People are at the heart of our success – all 14,000 of them. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

Join Nestlé #beaforceforgood