About IT in Nestlé 

We are a team of IT professionals from diverse cultures, genders and age groups in the world’s largest food and beverage company. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers and employees.

We have exciting positions in our new Nestlé global services operations based in Bangalore, which works alongside our Regional IT Hub in Sydney and Global IT hubs to provide technology services for Asia, Oceania and Africa (AOA). This set up will design, implement and maintain IT solutions and sharpen Nestlé’s focus in the growing areas of digital, analytics and innovation to support changing customer, consumer and shopper focus.

When you join our IT team, you’ll have the opportunity to collaborate across local and global Nestlé teams and external partners to deliver innovative technologies that create tangible business value and contribute proactively to our sustainability goals. Our diversity brings fresh and innovative thinking to how we approach new and existing challenges while embracing different cultures, genders, sexual orientation, abilities and flexible ways of working.

Watch our videos on women in IT and flexibility in IT and visit IT Jobs and Vacancies in India | Nestlé (nestle.in) to learn more.

Position Summary

·       The Technology Expert for Voice will be responsible for designing, implementing, and maintaining advanced voice communication systems based on Microsoft Teams. This global position involves collaborating with regional teams on specific voice topics, projects, and operations. The role includes troubleshooting and resolving complex technical issues, ensuring optimal performance of voice networks, and enhancing telephony infrastructure. The expert will also provide technical documentation and support Teams Voice technology, focusing on the integration and optimization of Microsoft Teams voice features and services.

·       Provides deep specialist guidance and support in their specific specialties (e.g. artificial intelligence, robotic process automation, machine learning, etc., based on subject expertise)

·       Supports the integration of solutions with various technologies

·       Supports and influences the technical activity (design, build, testing) in significant or complex innovation initiatives, accountable to the Innovation or Product Manager for the delivery and quality of technical deliverables

·       S/He should be self-motivated to find opportunities and take initiatives.

A day in the life .... 

·       Makes recommendations on how to improve the effectiveness, efficiency and delivery of services through the use of (emerging) technology and technical methods and methodologies

·       Provides the product team with technical expertise, advising on best technology solutions, translating the business vision into technical vision

·       Participates in the development of and/or review of standards, documentation and methods of working in the relevant area of expertise

·       Performs preliminary studies, general systems specifications and detailed systems specifications

·       Considers a broad range of options and applies sound judgment to develop solutions within their specific specialism

·       Ensures solution operational readiness: defines global procedures and processes for operations in the area of expertise

·       Ensures IT Customer and Consumer requirements are met and service quality maintained when introducing new products. Considers the cost effectiveness of proposed solutions

·       Supports and influences the partners to drive improvements to meet the objectives.

·        Continuous improvement in effectiveness and efficiency of operational support for internally or by third party managed product or platform groups within in scope

·       Ensure sustainable alignment in the end-to-end service delivery in the stream with the Global model, including services delivered internally and by suppliers

·       Act as single-point-of-contact (SPoC) for operational related escalations

·       Builds and maintains relationships with product team leaders to develop a clear understanding of product strategy, product value delivery planning and of business needs

·       Provides timely updates and information to IT Consumers/stakeholders on platform issues and maintenance windows

·       Fosters collaboration from his/her operations team in project teams for small-scale business process improvement projects and/or Business Requirements

·       Coach, develop and mentor the team to strive for their full potential.

·       Define and cascade SMART (specific, measurable, achievable, realistic, timely). objectives to help deliver overarching Nestle IT objectives,

·       Ensure partner delivery quality services as per the contractual framework and service levels. 

What Will Make You Successful

·       Bachelor's degree in computer science, system analysis or a related study, or equivalent experience

·       9+ years of experience in the relevant area of expertise

·       Experience of successfully leading technical evaluations

·       Experience of resolving technical issues, including those involving 3rd parties

·       Preferably certification in corresponding technical fields

·       Experience with effective communication at different levels in the organization and in English

·       Experience working in a global environment and with virtual teams

·       Understanding and knowledge of IT standards and controls

·       Excellence in the technology domain of specialism

·       Understanding and knowledge of system development life cycle methodologies (such as agile software development, rapid prototyping and DevOps, project management principles)

·       Understanding and knowledge of IT standards and controls

·       Excellent analytical and technical skills

·       Ability to understand the financial impact of technology alternatives

·       Ability to quickly comprehend the functions and capabilities of existing, new and emerging technologies that enable and drive new business designs and models

·       Knowledge of financial models and budgeting 

About Nestlé 

Nestlé enjoys a reputation as the world’s largest food and beverage company driven by our purpose - enhancing quality of life everyone, today and for generations to come. At Nestlé, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future to better support individuals, families, communities and the planet. We have more than 2000 brands ranging from global icons to local favorites and are present in 190 countries worldwide.