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Business Application Support Manager (SAP SD)

Business Application Support Manager (SAP SD)

Bangkok, TH

Bangkok, TH

POSITION SNAPSHOT

 

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Finance & Control (LGO)
Full-time
Bachelor Degree in Computer Science, Computer Engineering or related field
Solid SAP SD knowledge & experience
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...

 

  • Manage the delivery of services related to the implementation & sustenance of SAP, global solutions, and local applications under responsible business areas (for some of following areas: Sales, Marketing, Customer Services, Warehouse/Distribution, Finance & Control, etc.). Drive the utilization of global solutions and provide timely support for agreed service level objective (SLO).
  • Lead the market/business project portfolio related to Business Application solution/support, identify requirements/expectations and align with Global/local priorities. Support global/local projects for full integration, standardization and optimization the ways of working within IS/IT organization and drive flawless execution.
  • Improve, streamline and standardize business application support processes leveraging capabilities of Nestle staff and external partners. Ensure flawless execution of the agreed plans related to Business Application Solution/Support under responsible business areas within the market/region.
  • Identify and analyze the impact of any business change or system change. Coordinate with Super Users/Process Owners in establishing system-related work priorities and ensure the resources are made available and scheduled to undertake. Lead initiatives to improve Super/End user capabilities within market/region
  • Ensure that the root causes of application systems failures are identified and the appropriate actions /escalations are taken to prevent the recurrence. Ensure the works related to Business Application delivered by local and global center are as scheduled / in accordance with service level agreements and meets the business requirements as defined. Provide regular reports to key stakeholders in regards to issues, actions/escalations, etc.
  • Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization. Lead legacy elimination (LEAN) initiatives under responsible business area in market/region
  • Develop and maintain an effective organization through selection, training, development, compensation, and motivation of assigned personnel. Conduct merit review on a timely basis. Discipline employee in accordance with company policy and procedure.

 

ARE YOU A FIT?

 

  • Bachelor's degree in Business Administration or Computer Sciences or Engineering, master degree in related field is preferable.
  • At least 4-6 years’ experience in Business Application Implementation and Support for FMCG business.
  • Good English & Thai communication skill is a must.
  • Strong experience in implementing SAP Projects especially SD Module.
  • Solid SAP knowledge/experience core module; i.e. SD, MM, WM, CRM, FICO, CRM, etc. with 1-2 major SAP system implementations and project roll out in a large business or managing at least 1-2 major projects within smaller organizations.
  • Experience in managing or leading cross-stream project with solid project management methodology.
  • Experience working with an international company, being able to negotiate and deal with people outside the market.
  • Strong understanding of the systems/software development life cycle management.

We are Nestlé, the largest food and beverage company. We are 328,000 people strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than 89.5 billion CHF in 2016, we have an expansive presence with 442 factories in more than 86 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

POSITION SNAPSHOT

 

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Finance & Control (LGO)
Full-time
Bachelor Degree in Computer Science, Computer Engineering or related field
Solid SAP SD knowledge & experience
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...

 

  • Manage the delivery of services related to the implementation & sustenance of SAP, global solutions, and local applications under responsible business areas (for some of following areas: Sales, Marketing, Customer Services, Warehouse/Distribution, Finance & Control, etc.). Drive the utilization of global solutions and provide timely support for agreed service level objective (SLO).
  • Lead the market/business project portfolio related to Business Application solution/support, identify requirements/expectations and align with Global/local priorities. Support global/local projects for full integration, standardization and optimization the ways of working within IS/IT organization and drive flawless execution.
  • Improve, streamline and standardize business application support processes leveraging capabilities of Nestle staff and external partners. Ensure flawless execution of the agreed plans related to Business Application Solution/Support under responsible business areas within the market/region.
  • Identify and analyze the impact of any business change or system change. Coordinate with Super Users/Process Owners in establishing system-related work priorities and ensure the resources are made available and scheduled to undertake. Lead initiatives to improve Super/End user capabilities within market/region
  • Ensure that the root causes of application systems failures are identified and the appropriate actions /escalations are taken to prevent the recurrence. Ensure the works related to Business Application delivered by local and global center are as scheduled / in accordance with service level agreements and meets the business requirements as defined. Provide regular reports to key stakeholders in regards to issues, actions/escalations, etc.
  • Ensure adherence to the principles and practices of Nestle Continuous Excellence (NCE) e.g. LEAN - waste elimination approach, leading to the reduction of service time and process optimization across all layers of the organization. Lead legacy elimination (LEAN) initiatives under responsible business area in market/region
  • Develop and maintain an effective organization through selection, training, development, compensation, and motivation of assigned personnel. Conduct merit review on a timely basis. Discipline employee in accordance with company policy and procedure.

 

ARE YOU A FIT?

 

  • Bachelor's degree in Business Administration or Computer Sciences or Engineering, master degree in related field is preferable.
  • At least 4-6 years’ experience in Business Application Implementation and Support for FMCG business.
  • Good English & Thai communication skill is a must.
  • Strong experience in implementing SAP Projects especially SD Module.
  • Solid SAP knowledge/experience core module; i.e. SD, MM, WM, CRM, FICO, CRM, etc. with 1-2 major SAP system implementations and project roll out in a large business or managing at least 1-2 major projects within smaller organizations.
  • Experience in managing or leading cross-stream project with solid project management methodology.
  • Experience working with an international company, being able to negotiate and deal with people outside the market.
  • Strong understanding of the systems/software development life cycle management.

We are Nestlé, the largest food and beverage company. We are 328,000 people strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than 89.5 billion CHF in 2016, we have an expansive presence with 442 factories in more than 86 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Apply now »