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E-Commerce Operations Manager - Nespresso

E-Commerce Operations Manager - Nespresso

Bangkok, TH

Bangkok, TH

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

 

Location: Bangkok
Company: Nestlé
Business Unit/Division: Nespresso
Full-time
Bachelor Degree in Business Administration (MBA) or other related fields
4+ years of experience in eCommerce platforms management
Strong Thai & English communication skill is a must

A DAY IN THE LIFE…

 

  • Act as the eCommerce representative in all global and local projects' definition and planning initiatives to ensure the efficacy and consistency of all experiences delivered on digital boutiques.
  • Ensure full alignment and effective activity planning with the identified eCommerce stakeholders in all relevant market's teams. With CRC to anticipate customers' requests peaks, customer complaints and assistance management , with Supply Chain to ensure precise demand planning and with Finance for matters related to online payments and fraud management.
  • Manage the eCommerce Merchandising Coordinators and plan their activities according to the defined OP and OMP 
  • Ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages
  • Coordinate the definitions and integration of all customer journeys, product launches and digital campaigns into the content management system (copy, visuals, banners,...) for both global and local campaigns.
  • Manage the eCommerce Project Porfolio and cascade actions to the eCommerce Merchandising coordinators,  ensuring proper project management to cover in time and quality all project's aspects, from pre-alignment with HQ counterparts and effort pre-assessment to local set-up, test, final publishing and post-mortem analysis.
  • Define, Plan & Activate eMerchandising activities through cross-sell, up-sell & eCRM possible strategies
  • Works with all other departments to define and plan their projects that have an online dimension.
  • Manage and plan resources according to required Market Acceptance Tests (both front-end and back-end) in coordination with local IS stakeholders for all digital boutiques as per OP plan. 

 

ARE YOU A FIT?

 

  • Bachelor or Master's Degree in Business Administration (MBA) or other related fields
  • At least 4 years experience in webmastering / eCommerce platforms management (including mobile).  
  • Project Management (PM Certification a plus) and strong commercial acumen
  • Strong experience in Website running (Content Management, Merchandising,  A/B testing & personalization)  
  • Experience in SEO optimization a plus.
  • Good Knowledge of Web Analytics 
  • Understanding of the online acquisition activities and their impact on eCommerce sites.
  • Previous CRM experience is a plus
  • Knowledge in HTML, CSS, Javascript, experience across multiple CMS & photoshop tools
  • Proven experience in working and influencing people, teams/functions not in direct reporting line.
  • Google Analytics Certification is a plus

 

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

 

Location: Bangkok
Company: Nestlé
Business Unit/Division: Nespresso
Full-time
Bachelor Degree in Business Administration (MBA) or other related fields
4+ years of experience in eCommerce platforms management
Strong Thai & English communication skill is a must

A DAY IN THE LIFE…

 

  • Act as the eCommerce representative in all global and local projects' definition and planning initiatives to ensure the efficacy and consistency of all experiences delivered on digital boutiques.
  • Ensure full alignment and effective activity planning with the identified eCommerce stakeholders in all relevant market's teams. With CRC to anticipate customers' requests peaks, customer complaints and assistance management , with Supply Chain to ensure precise demand planning and with Finance for matters related to online payments and fraud management.
  • Manage the eCommerce Merchandising Coordinators and plan their activities according to the defined OP and OMP 
  • Ensure a seamless experience and optimized purchasing path from call-to-actions to landing pages
  • Coordinate the definitions and integration of all customer journeys, product launches and digital campaigns into the content management system (copy, visuals, banners,...) for both global and local campaigns.
  • Manage the eCommerce Project Porfolio and cascade actions to the eCommerce Merchandising coordinators,  ensuring proper project management to cover in time and quality all project's aspects, from pre-alignment with HQ counterparts and effort pre-assessment to local set-up, test, final publishing and post-mortem analysis.
  • Define, Plan & Activate eMerchandising activities through cross-sell, up-sell & eCRM possible strategies
  • Works with all other departments to define and plan their projects that have an online dimension.
  • Manage and plan resources according to required Market Acceptance Tests (both front-end and back-end) in coordination with local IS stakeholders for all digital boutiques as per OP plan. 

 

ARE YOU A FIT?

 

  • Bachelor or Master's Degree in Business Administration (MBA) or other related fields
  • At least 4 years experience in webmastering / eCommerce platforms management (including mobile).  
  • Project Management (PM Certification a plus) and strong commercial acumen
  • Strong experience in Website running (Content Management, Merchandising,  A/B testing & personalization)  
  • Experience in SEO optimization a plus.
  • Good Knowledge of Web Analytics 
  • Understanding of the online acquisition activities and their impact on eCommerce sites.
  • Previous CRM experience is a plus
  • Knowledge in HTML, CSS, Javascript, experience across multiple CMS & photoshop tools
  • Proven experience in working and influencing people, teams/functions not in direct reporting line.
  • Google Analytics Certification is a plus

 

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Apply now »