We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

At Nespresso, our mission is to create the highest quality, most sustainable cup of coffee. By caring for our employees, our farmers, the environment and our customers, we are dedicated to connecting our community with the best possible products and customer experiences.
 

Nespresso Thailand is a young and fast growing market and we are looking for experienced Technical & Quality Manager who would play a key role to establish strong quality and safety management.

POSITION SNAPSHOT
Location: Head Office

Company: Nestlé Nespresso
Business Unit/Division: Quality Management
Full-time
5+ years of working experience in quality & SHE

A DAY IN THE LIFE...

• Drive quality in products and services, and compliancy in safety, health, environment standards.
• Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par.
• Ensure certification and verification audits are passed and assure that actions are followed up.
• Ensure safety, health, and environmental compliance to local legislation& drive environmental initiatives in line with Nestlé strategy and standards.
• Drive root cause analysis of top customer complaints & solution for continuous improvement of customer service quality throughout functions.
• Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech.
• Facilitate omnichannel customer-facing knowledge management.
• Drive the organization’s business results by making tactical and operational decisions by building the department in a sustainable way.
• Define and drive the right initiatives to achieve business results.
• Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
• Manage and monitor the budget within the subdepartment
• Drive improvements and efficiencies in the organization by collaborating with other departments.

ARE YOU A FIT?

• Bachelor’s Degree in Engineering or other related Technical Fields.
• Minimum 5 years of experience in Quality & SHE
• Good English and Thai communication skills.
• Experience in managing external partners.
• Service minded, work well under pressure with minimum supervision.
• Good negotiation & problem-solving skills.

 *** Only shortlisted candidates will be notified ***

People are at the heart of our success - all 14,000 of them for Nespresso globally. We actively cultivate diversity, inclusion and belonging in the workplace. We celebrate individuality, believing that your authenticity and uniqueness can help us to grow and thrive together