POSITION SNAPSHOT

Location: Bangkok
Company: Nestlé Professional
Business Unit/Division: Technical and Production
Full-time
5 years of working experience in technical service operations, after-sales, field service, or partner/supplier management.

A DAY IN THE LIFE...

• Manage and monitor service supplier performance against defined KPIs for Installation, Withdrawal/De-installation

• Act as the main coordinator between internal NP teams and external service partners to ensure consistent service standards and customer satisfaction

• Control and monitor Maintenance & Repair (M&R) activities to ensure compliance with service standards, safety, and quality requirements

• Support troubleshooting activities and provide technical consultation to service partners when required

• Control and monitor spare parts stock, usage, and replenishment planning to ensure service readiness and cost efficiency

• Plan and execute technical training programs to enhance partner service capability and field service quality

• Conduct machine audits and field quality checks to ensure service partners follow maintenance standards and correct machine configurations

• Oversee and support call center/service coordination processes to improve responsiveness and resolution time

• Support new project deployments, pilot programs, innovation initiatives, and field implementation activities

ARE YOU A FIT?

• Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, Mechatronics) or related field.

• 5 years in technical service operations, after-sales, field service, or partner/supplier management.

• Good English and Thai communication skills.

• Knowledge of spare parts planning, stock control, and service documentation.

• Good negotiation & problem-solving skills.

• Ability to conduct technical training, audits, and troubleshooting.