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Technical & Quality Manager (Customer Care & Services) - Nespresso

Technical & Quality Manager (Customer Care & Services) - Nespresso

Bangkok, TH

Bangkok, TH

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

 

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nespresso 
Full-time
Bachelor’s degree in Engineering or other related Technical related fields
Minimum 5 year of experience in Quality & SHE 
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...

 

  • Drive quality in products and services, and compliancy in safety, health, environment standards.
  • Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par.
  • Ensure certification and verification audits are passed and assure that actions are followed upใ
  • Ensure safety, health, and environmental compliance to local legislation & drive environmental initiatives in line with Nestlé strategy and standards.
  • Drive root cause analysis of top customer complaints & solution for continuous improvement of customer service quality throughout functions.
  • Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech.
  • Facilitate omnichannel customer-facing knowledge management.
  • Drive the organization’s business results by making tactical and operational decisions by building the department in a sustainable way.
  • Define and drive the right initiatives to achieve business results.
  • Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
  • Manage and monitor the budget within the subdepartment
  • Drive improvements and efficiencies in the organization by collaborating with other departments.

ARE YOU A FIT?

 

  • Bachelor’s Degree in Engineering or other related Technical related fields.
  • Minimum 5 years of experience in Quality & SHE is a must.
  • Good English and Thai communication skills.
  • Experience in managing external partners. 
  • Experience in managing a team.
  • Strong commercial mindset.
  • Good negotiation & problem-solving skills. 

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

 

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nespresso 
Full-time
Bachelor’s degree in Engineering or other related Technical related fields
Minimum 5 year of experience in Quality & SHE 
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...

 

  • Drive quality in products and services, and compliancy in safety, health, environment standards.
  • Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par.
  • Ensure certification and verification audits are passed and assure that actions are followed upใ
  • Ensure safety, health, and environmental compliance to local legislation & drive environmental initiatives in line with Nestlé strategy and standards.
  • Drive root cause analysis of top customer complaints & solution for continuous improvement of customer service quality throughout functions.
  • Drive quality improvement sessions with the Team Leaders to ensure a harmonized and fair way of evaluating Coffee Specialists' quality of service and speech.
  • Facilitate omnichannel customer-facing knowledge management.
  • Drive the organization’s business results by making tactical and operational decisions by building the department in a sustainable way.
  • Define and drive the right initiatives to achieve business results.
  • Support the Director in making optimal investments and decisions in the OP process for both CAPEX and OPEX
  • Manage and monitor the budget within the subdepartment
  • Drive improvements and efficiencies in the organization by collaborating with other departments.

ARE YOU A FIT?

 

  • Bachelor’s Degree in Engineering or other related Technical related fields.
  • Minimum 5 years of experience in Quality & SHE is a must.
  • Good English and Thai communication skills.
  • Experience in managing external partners. 
  • Experience in managing a team.
  • Strong commercial mindset.
  • Good negotiation & problem-solving skills. 

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Apply now »