Technical & Quality Specialist - Nespresso

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nespresso
Full-time
Bachelor’s degree Engineering or related field
Minimum 3 years of experience in Technical Management & After Sales Service
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...

Ensure sufficient and efficient outsource repair services provided to B2C and B2B customers across the market according to service coverage plan.
Negotiate added value services from outsource partners to increase customer satisfaction.
Steer the complete process from pick up registrations to returned repairs.
Conduct training and ensure communication to all outsourcers about technical updates to ensure repair capabilities & ensure management of spare part.
Influence customer satisfaction through continuous improvement of our technical services.
Ensure close cooperation with the technicians and after sales suppliers. Define B2B professional machines maintenance plan for repair centers and support in repair network expansion according to business plan.
Ensure that the Technical specifications, knowledge about machines, after sales services and guidelines are applied throughout the whole chain, including external after sales partners.
Manage the after sales related budget, allocate costs in the defined structure, prepare dynamic forecast of expenses, and propose actions to the Technical & Quality Manager to stay in line, identify cost savings. Create and control of purchase orders for after sales services.

ARE YOU A FIT?

Bachelor’s Degree in Engineering or related field.
Minimum 3 years of working experience in Technical Management & After Sales Service.
Good English & Thai communication skills.
Strong Project Management skill with good commercial mindset.
Strong analytical skills and attention to details.
Work well with others (internally & externally) and good service-mind is a must.
Good negotiation & problem-solving skills.

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nespresso
Full-time
Bachelor’s degree Engineering or related field
Minimum 3 years of experience in Technical Management & After Sales Service
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...

Ensure sufficient and efficient outsource repair services provided to B2C and B2B customers across the market according to service coverage plan.
Negotiate added value services from outsource partners to increase customer satisfaction.
Steer the complete process from pick up registrations to returned repairs.
Conduct training and ensure communication to all outsourcers about technical updates to ensure repair capabilities & ensure management of spare part.
Influence customer satisfaction through continuous improvement of our technical services.
Ensure close cooperation with the technicians and after sales suppliers. Define B2B professional machines maintenance plan for repair centers and support in repair network expansion according to business plan.
Ensure that the Technical specifications, knowledge about machines, after sales services and guidelines are applied throughout the whole chain, including external after sales partners.
Manage the after sales related budget, allocate costs in the defined structure, prepare dynamic forecast of expenses, and propose actions to the Technical & Quality Manager to stay in line, identify cost savings. Create and control of purchase orders for after sales services.

ARE YOU A FIT?

Bachelor’s Degree in Engineering or related field.
Minimum 3 years of working experience in Technical Management & After Sales Service.
Good English & Thai communication skills.
Strong Project Management skill with good commercial mindset.
Strong analytical skills and attention to details.
Work well with others (internally & externally) and good service-mind is a must.
Good negotiation & problem-solving skills.

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Bangkok, TH