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Service Network Manager - Bev.

Service Network Manager - Bev.

Beijing, CN

Beijing, CN

Position Snapshot

Nestlé Professional

BEIJING

Position Summary

There is a growing demand for high quality aftersales service from foodservice customers running complex coffee and beverage business operations and they are willing to pay for it. To capture this opportunity and turn it into new revenue stream for Nestle, the Service Manager will develop Service as a product, with a brand, an attractive value proposition, and a national network of service providers who will deliver these services at the point of sales. 

A day in the life of...

Develop a service brand with a portfolio of “service products” generating revenue with differentiated deliverables (SLA), pricing, and value proposition

Develop and enhance existing capabilities and coverage of current Nestle Professional Customer Service Network

Be responsible for planning and tracking annual budget (development investment and operational expenses)  

Implement existing Nestle best practices and optimize operations with continuous improvement in processes

Define and monitor key performance indicators to measure service quality vs SLA to ensure customer satisfaction and retention

What will make you successful

At least 6 to 10 yrs experience in Customer service / aftersales, preferrably in   Out of Home business context. 

Demonstrated success in managing third party service provider

Experience of leading team in a dynamic environment to achieve target.

Practical experience and understanding of Quality Standards, Food Safety in Beverage Industry is strongly preferred

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Position Snapshot

Nestlé Professional

BEIJING

Position Summary

There is a growing demand for high quality aftersales service from foodservice customers running complex coffee and beverage business operations and they are willing to pay for it. To capture this opportunity and turn it into new revenue stream for Nestle, the Service Manager will develop Service as a product, with a brand, an attractive value proposition, and a national network of service providers who will deliver these services at the point of sales. 

A day in the life of...

Develop a service brand with a portfolio of “service products” generating revenue with differentiated deliverables (SLA), pricing, and value proposition

Develop and enhance existing capabilities and coverage of current Nestle Professional Customer Service Network

Be responsible for planning and tracking annual budget (development investment and operational expenses)  

Implement existing Nestle best practices and optimize operations with continuous improvement in processes

Define and monitor key performance indicators to measure service quality vs SLA to ensure customer satisfaction and retention

What will make you successful

At least 6 to 10 yrs experience in Customer service / aftersales, preferrably in   Out of Home business context. 

Demonstrated success in managing third party service provider

Experience of leading team in a dynamic environment to achieve target.

Practical experience and understanding of Quality Standards, Food Safety in Beverage Industry is strongly preferred

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

Apply now »