Process Optimization Executive

岗位快照

-FU: Supply Chain

-Location: Beijing

岗位概要

To effectively drive the Perfect Order Cycle Approach to minimize all waste and complexities in the O2C flow.    

工作覆盖范围

Demand Capture: complete and resolve all demand capture failures within defined service level agreement;               
Order Fulfilment: 
- Contact customer, when required, to propose mitigation actions due to Out of Stock risk and keep updated the Out of Stock Repository
- Apply the mitigation agreed with customer if related to already existing orders or Request to Order Fulfilment to setup the mitigation action for future orders
- Manage Stock Allocation issue that requires a customer contact
- Manage Delivery Creation issue in collaboration with Order Filtering and/or ICC(Interface Centre of Competence)                          
Use of reason code methodology to record appropriately root cause                 
Collaborate with relevant specialists (in COC and Market) to determine and better understand cause of master data and pricing exceptions that cause blocks or order failure - e.g. COC O2C Master Data Specialist and COC Pricing Analyst                
Provide 360 visibility on status of orders to customers and internal teams                
Ensure regular monitoring of open orders as per steps and frequency defined in SOP Standard Operating Procedures and Standard Routines                
Optimize orders where logistical efficiency is required such as attainment of logistics trade terms                
Identifying, analyzing, and initiating the escalation process  based on the escalation criteria.                
Manage relationships with key stakeholders in the Market and CoC to ensure the quality and processes are meeting the business and system requirements.                
Drive and encourage continuous improvement within the team moving to a more efficient exception management process meeting all internal and external KPI's                
Participate in NCE operational review meetings and contribute to continuous improvement of demand capture process                

使您成功的要素

* 2 years or more experience in leading teams in at least two of the following areas :

               * Customer Service/ or Call Centre
               * Customer Facing Supply Chain
               * Demand & Supply Planning
               * Distribution/ Materials Handling
               * Sales and/ or Marketing

* Project management experience to implementation of major project(s) or change program(s)

* College/University degree required

* Strong Excel Skill

* Excellent written& oral communication skills.

/51 /ZP /LP     
        
        
        
        
        
        
        
        
        
 

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