Position Summary 

The Content Hub Steward Specialist supports the use and optimization of the global Content Hub, our global ecosystem platform for managing digital assets and content workflows. In this role you’ll ensure that users follow best practices, maintain high standards for data and content quality, while fostering collaboration with Brand & Communication Managers. The selected candidate will work closely with our brands and business units to implement and execute strategic efforts for the continuous optimization of Content Hub ecosystem and promote user engagement through training and onboarding of new users, ensuring a smooth adoption of platform functionalities and a reliable support for all users.

A day in the life of...  

• Deliver tailored training and onboarding for new users, ensuring smooth adoption of platform functionalities for program enhancement

• Ensure metadata and asset consistency by performing regular content audits, verifying compliance with established content standards, and maintaining quality

• Monitor and optimize asset management processes, supporting users with asset research, usage rights usage and queries, leverage support and distribute content seamlessly across multiple platforms

• Participate in Content Hub governance and development meetings, offering insights, best practices and user feedback

• Stay updated on Content Hub enhancements, adapting training materials, guidelines and best practices as needed to align with ongoing platform developments

• Provide direct support to our internal business partners & community, assisting with platform navigation

• Manage platform access and security by handling user access requests, permissions, and ensuring compliance with governance policies.

• Propose and support system improvements for enhanced user experience 

  
What will make you successful  

• Highly proactive, motivated, and innovative, with ability and willingness to learn & share his/her knowledge with peers. Always looking for improvement in daily duties and skill levels

• Previous experience preparation of training materials and comfortable in delivery presentations sessions to small, medium and large groups is a plus

• 3+ years of experience using and/or managing content in CMS systems/PIMs

• Previous experience in managing large data sets, building reports to generate insights

• Demonstrated analytical thinking and attention to detail with solid planning and project management skills with the ability to work well under pressure

• A customer service mindset and attitude where the work is approached with empathy, enthusiasm, ownership, responsibility, adaptability, balance and resilience, with excellent interpersonal communication skills

• Great understanding of content ecosystem flows and digital asset management best practices (previous experience is a plus)

• Good understanding of marketing/advertising workflows and logic

• Strong interpersonal skills and ability to build strong networks easily

• Meeting deliverable requirements, service level measures and specific targets

• Ensuring good time management (including down time)

• Continuous improvement mindset

• Proficiency in English is required (spoken and written

What we offer  

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:  

• Development of expertise in Nestlé’s Shared Services Business 

• Immersion in a culturally diverse team 

• Local and international exposure 

• Flexible working environment 

• Engagement and wellbeing activities 

• Competitive salary and annual bonus according to your performance 

• Meal allowance card 

• Flex Benefits - at NBS you can choose what benefits are more suitable for you 

• Make part of the Nestlé Club and get discount in several partners 

• Free coffee (and good coffee) at the office 

• Shop with special discounts for employees 

• Company equipment according to professional needs 

• Medical support available at the office (in Lisbon) 

• E-learning courses and training program to get you where you aim to be 

• Career progression and possibilities for international career