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Customer CPFR Analyst

Customer CPFR Analyst

A little bit about us


Nestle is the world’s largest food and beverage company.  We have over 2000 brands ranging from global icons to local favorites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.
 

Position Snapshot

Business areas: Nestlé Canada 
Job title: Customer CPFR Analyst 
Location: Brampton, ON
 

Position Summary

We are looking for a CPFR Analyst for Nestlé based at our Brampton location reporting into the Customer Supply Chain Lead. The CPFR Analyst is responsible for supporting management of customer non-compliance fines (OTIF, service level, OSA), focusing on prevention, validation, identification of focus areas, trend analysis and root cause analysis, for Nestle Canada. This will also be the Digital point person for customer supply chain team (to support automation & Analytics and creation and maintenance of customer specific internal & external scorecard/dashboard, presentation deck, and other analyses

A day in the life of...

As a CPFR Analyst, you will: 

•    Investigate Supplier Service levels (COF, OTIF) & fines, lead/facilitate root cause and identify opportunities for prevention & re-occurrence in order to ensure cost avoidance (Cross functional alignment internally and collaboration externally with customers)

•    Validate submitted customer fines and challenge/provide back-up to customer to reduce the fines in a timely manner

•    Provide monthly projection of non-compliance fines to finance

•    Validation of Claims and Deductions to ensure invalid deductions are disputed in a timely manner with customer/COS

•    Provide visibility to leadership through monthly presentation deck for internal and external communication. Automate where possible and make the deck available in a timely manner

•    Develop, enhance, and maintain customer specific scorecard/dashboard to support timely decision making.  Interact with/ Engage Advance Business Intelligence team where necessary for support in the development of the tools

•    Data comparison on Nestlé’s order fulfillment (cases ordered vs. cases shipped) against customer fill rate summary. Identify large volume shortages for further analysis. Review POS data, Supplier Schedule, TI forecast, and DC to store shortages, determine true demand for high level shortages and highlight the inflated order quantities leading to shortages

•    Review DC to store service level and provide insight/recommendation for improvement

•    Measure Bad Goods and identify Opportunities

•    Review shelf life/freshness requirements and work with CSA to proactively communicate to customer to avoid shortages or refusals (Develop or enhance existing tools to identify SKUs appraoching minimum shelf life requirements)
 

What will make you successful

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

You will also have:

•    Minimum 2 years’ experience in customer service, physical logistics, demand/supply planning or other areas of supply chain.  Demonstrable record of success in supply/value chain optimization
•    Completed University Degree in business, operations management, supply chain, or logistics
•    Strong interpersonal skills. Must be able to communicate effectively both verbally and in written
•    Highly developed analytical and problem-solving skills
•    Highly developed organizational, negotiation and presentation skills
•    Ability to multi-task and thrive in a fast-paced environment
•    Proficient in MS Word, Excel, PowerPoint, Qlikview, Power BI
•    Working Knowledge of SAP, BW, Trade Insight, Power BI, Qlikview is an asset.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting supply chain career you’ve always wanted.
 

What you need to know

 

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including excellent training and development programs as well as opportunities to grow within the company. 

 

We will be considering applicants as they apply, so please don’t delay in submitting your application.

 

Nestlé is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
 

A little bit about us


Nestle is the world’s largest food and beverage company.  We have over 2000 brands ranging from global icons to local favorites and are present in 190 countries worldwide. In Canada, excelling means sharing our passion for our purpose of enhancing quality of life and contributing to a healthier future. It also means living up to our exemplary values which are rooted in respect for ourselves, others, diversity and the future. We will support your personal growth with a people-focused culture and a flexible and diverse working environment. Join our team to support our purpose of enhancing quality of life and contributing to a healthier future.
 

Position Snapshot

Business areas: Nestlé Canada 
Job title: Customer CPFR Analyst 
Location: Brampton, ON
 

Position Summary

We are looking for a CPFR Analyst for Nestlé based at our Brampton location reporting into the Customer Supply Chain Lead. The CPFR Analyst is responsible for supporting management of customer non-compliance fines (OTIF, service level, OSA), focusing on prevention, validation, identification of focus areas, trend analysis and root cause analysis, for Nestle Canada. This will also be the Digital point person for customer supply chain team (to support automation & Analytics and creation and maintenance of customer specific internal & external scorecard/dashboard, presentation deck, and other analyses

A day in the life of...

As a CPFR Analyst, you will: 

•    Investigate Supplier Service levels (COF, OTIF) & fines, lead/facilitate root cause and identify opportunities for prevention & re-occurrence in order to ensure cost avoidance (Cross functional alignment internally and collaboration externally with customers)

•    Validate submitted customer fines and challenge/provide back-up to customer to reduce the fines in a timely manner

•    Provide monthly projection of non-compliance fines to finance

•    Validation of Claims and Deductions to ensure invalid deductions are disputed in a timely manner with customer/COS

•    Provide visibility to leadership through monthly presentation deck for internal and external communication. Automate where possible and make the deck available in a timely manner

•    Develop, enhance, and maintain customer specific scorecard/dashboard to support timely decision making.  Interact with/ Engage Advance Business Intelligence team where necessary for support in the development of the tools

•    Data comparison on Nestlé’s order fulfillment (cases ordered vs. cases shipped) against customer fill rate summary. Identify large volume shortages for further analysis. Review POS data, Supplier Schedule, TI forecast, and DC to store shortages, determine true demand for high level shortages and highlight the inflated order quantities leading to shortages

•    Review DC to store service level and provide insight/recommendation for improvement

•    Measure Bad Goods and identify Opportunities

•    Review shelf life/freshness requirements and work with CSA to proactively communicate to customer to avoid shortages or refusals (Develop or enhance existing tools to identify SKUs appraoching minimum shelf life requirements)
 

What will make you successful

As the successful candidate, you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. Pro-activity, tenacity and enthusiasm are essential, as is your ability to understand and work within our competitive market. 

You will also have:

•    Minimum 2 years’ experience in customer service, physical logistics, demand/supply planning or other areas of supply chain.  Demonstrable record of success in supply/value chain optimization
•    Completed University Degree in business, operations management, supply chain, or logistics
•    Strong interpersonal skills. Must be able to communicate effectively both verbally and in written
•    Highly developed analytical and problem-solving skills
•    Highly developed organizational, negotiation and presentation skills
•    Ability to multi-task and thrive in a fast-paced environment
•    Proficient in MS Word, Excel, PowerPoint, Qlikview, Power BI
•    Working Knowledge of SAP, BW, Trade Insight, Power BI, Qlikview is an asset.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting supply chain career you’ve always wanted.
 

What you need to know

 

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including excellent training and development programs as well as opportunities to grow within the company. 

 

We will be considering applicants as they apply, so please don’t delay in submitting your application.

 

Nestlé is an equal opportunity employer committed to diversity and inclusion.  If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
 

Brampton, CA

Brampton, CA

Apply now »