O2C Customer Solutions Analyst - Claims

A little bit about us

At Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us. We embrace different perspectives and give everyone the chance and flexibility to reach their fullest potential, allowing us all to think in new and creative ways that enhance our business and allow us to grow together both professionally and personally. At Nestlé, you are provided with the opportunity to make a mark and stand out, as long as you seek it.

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com

Position Snapshot

Business areas: Nestlé
Job title: O2C Customer Solutions Analyst - Claims
Location: Brampton, Ontario, Canada
Grade 13

Position Summary

We are looking for a O2C Customer Solutions Analyst - Claims for Nestlé based at our Brampton location. The primary purpose of the Customer Solutions Analyst is to effectively analyse non-trade related claims within the Claims and Deductions Cockpit to ensure accurate clearing of damaged and expired products. The role also aims to eliminate waste and complexity in the O2C Flow with timely execution to meet agreed service levels and deliver working capital KPI's.

A day in the life of...

Effective Management of Non-Trade related claims
• Timely validation of damage and expired claims against contractual obligations and outlined approved process to ensure deduction clearing is authorized
• Match SAP credit memos against appropriate deductions within SAP
• Accurately perform consistent evaluations of deductions and escalate invalid claims to internal partners for repayment requests
• Achievement of Nestlé Canada and/or Nestle Direct reporting business monthly deduction targets
• Development and execution of appropriate controls to ensure compliance with Nestlé Accounting Standards
• Prepare reports for the different lines of business by analysing year over year non-trade deductions

Effective Management of Non-Trade Management tools to drive to Best Practice
• Timely updates with Sales and stakeholders on any unfavourable customer trends
• Timely clearing and communications relating to post audits received by customers
• Identify and drive process improvement for reducing administrative costs by streamlining processes and reducing deduction volume
• Provide insight to improve accuracy and efficiency of non-trade clearing

Internal Collaboration to ensure timely resolution of customer deductions
• Timely collaboration with Sales and other stakeholders
• Demonstrate effective communication with internal partners and/or customers on outstanding unauthorized deductions. This includes understanding the process for requesting and collecting repayment of invalid Non-trade deductions, identifying trends, and resolving issues that cause invalid trade deductions
• Actively participate with internal and external stakeholders in dealing with, influencing or motivating the O2C collection and deduction resolution process
• Timely escalation of any issues to the Sales Finance with a recommendation for resolution

Process Optimization through the identification of nonvalue added activities within Order to Cash
• Timely collaboration with Market and internal partners to mitigate program management and exceptions which result in untimely resolution
• Actively provide 360 visibility on non-trade deduction status to customers and internal teams
• Management of relationships with key internal stakeholders, including in market, to ensure quality in the processes meet business and system requirements
• Drive continuous improvement within the team to a more efficient exception management process to meet and exceed all KPI's and SLA's
• Accurately maintain working capital reporting requirements
• Effective use of Nestle tools, standards, and best practices
• Identify gaps and opportunities in current processes using LEAN and FI tools

What will make you successful

As the successful candidate, you will be a champion of the order to cash process throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will also have:

•   Completion of University Degree in Finance or Business Administration working towards a recognized Accounting Designation (CPA or CFA).
•   LEAN, Six Sigma or Focus Improvement Certification is a strong asset.
•   Self-starter with strong analytical skills, the ability to prioritize workflow and operate independently in a demanding, fast-paced environment.
•   Advanced Microsoft Excel skills.
•   Bilingual French/English is an asset
•   Strong written and verbal communication skills, with the ability to convey information in understandable terms at all levels of the organization.
•   Strong interpersonal skills as candidate is required to deal with people both individually and in groups to resolve conflicts.
•   Professional and concise communication with key internal and external stakeholders
•   Ability to apply perspective, pragmatism and maintain composure under pressure
•   Project Management experience to support or lead projects

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a career in Logistics with the leader in Food & Beverage.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

A little bit about us

At Nestlé, our values are rooted in respect - for our employees, our customers and our consumers. That’s why championing diversity and inclusion is so important to us. We embrace different perspectives and give everyone the chance and flexibility to reach their fullest potential, allowing us all to think in new and creative ways that enhance our business and allow us to grow together both professionally and personally. At Nestlé, you are provided with the opportunity to make a mark and stand out, as long as you seek it.

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com

Position Snapshot

Business areas: Nestlé
Job title: O2C Customer Solutions Analyst - Claims
Location: Brampton, Ontario, Canada
Grade 13

Position Summary

We are looking for a O2C Customer Solutions Analyst - Claims for Nestlé based at our Brampton location. The primary purpose of the Customer Solutions Analyst is to effectively analyse non-trade related claims within the Claims and Deductions Cockpit to ensure accurate clearing of damaged and expired products. The role also aims to eliminate waste and complexity in the O2C Flow with timely execution to meet agreed service levels and deliver working capital KPI's.

A day in the life of...

Effective Management of Non-Trade related claims
• Timely validation of damage and expired claims against contractual obligations and outlined approved process to ensure deduction clearing is authorized
• Match SAP credit memos against appropriate deductions within SAP
• Accurately perform consistent evaluations of deductions and escalate invalid claims to internal partners for repayment requests
• Achievement of Nestlé Canada and/or Nestle Direct reporting business monthly deduction targets
• Development and execution of appropriate controls to ensure compliance with Nestlé Accounting Standards
• Prepare reports for the different lines of business by analysing year over year non-trade deductions

Effective Management of Non-Trade Management tools to drive to Best Practice
• Timely updates with Sales and stakeholders on any unfavourable customer trends
• Timely clearing and communications relating to post audits received by customers
• Identify and drive process improvement for reducing administrative costs by streamlining processes and reducing deduction volume
• Provide insight to improve accuracy and efficiency of non-trade clearing

Internal Collaboration to ensure timely resolution of customer deductions
• Timely collaboration with Sales and other stakeholders
• Demonstrate effective communication with internal partners and/or customers on outstanding unauthorized deductions. This includes understanding the process for requesting and collecting repayment of invalid Non-trade deductions, identifying trends, and resolving issues that cause invalid trade deductions
• Actively participate with internal and external stakeholders in dealing with, influencing or motivating the O2C collection and deduction resolution process
• Timely escalation of any issues to the Sales Finance with a recommendation for resolution

Process Optimization through the identification of nonvalue added activities within Order to Cash
• Timely collaboration with Market and internal partners to mitigate program management and exceptions which result in untimely resolution
• Actively provide 360 visibility on non-trade deduction status to customers and internal teams
• Management of relationships with key internal stakeholders, including in market, to ensure quality in the processes meet business and system requirements
• Drive continuous improvement within the team to a more efficient exception management process to meet and exceed all KPI's and SLA's
• Accurately maintain working capital reporting requirements
• Effective use of Nestle tools, standards, and best practices
• Identify gaps and opportunities in current processes using LEAN and FI tools

What will make you successful

As the successful candidate, you will be a champion of the order to cash process throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will also have:

•   Completion of University Degree in Finance or Business Administration working towards a recognized Accounting Designation (CPA or CFA).
•   LEAN, Six Sigma or Focus Improvement Certification is a strong asset.
•   Self-starter with strong analytical skills, the ability to prioritize workflow and operate independently in a demanding, fast-paced environment.
•   Advanced Microsoft Excel skills.
•   Bilingual French/English is an asset
•   Strong written and verbal communication skills, with the ability to convey information in understandable terms at all levels of the organization.
•   Strong interpersonal skills as candidate is required to deal with people both individually and in groups to resolve conflicts.
•   Professional and concise communication with key internal and external stakeholders
•   Ability to apply perspective, pragmatism and maintain composure under pressure
•   Project Management experience to support or lead projects

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a career in Logistics with the leader in Food & Beverage.

What you need to know

What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a comprehensive total rewards benefits package including Health and Dental benefits that start on day one as well as a Company matched retirement savings plan, Excellent training and development programs as well as opportunities to grow within the company.

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

Brampton, CA