Position Snapshot

Business areas: Nestlé
Job title: Customer Supply Chain Analyst
Location: Brampton, Ontario, Canada 
Grade 14
 

Position Summary

We are looking for a Customer Supply Chain Analyst for Nestlé based at our Brampton location. To provide the right customer insights and create a strong alignment with the customer replenishment team while enhancing the use of digitalization and automation. The supply chain analyst will play an important role through support on reporting and driving actions to address root causes of supply flow variability with the customer.

A day in the life of...

•    Investigate Supplier Service levels (COF, OTIF) & fines, lead/facilitate root cause and identify opportunities for prevention & re-occurrence in order to ensure cost avoidance (Cross functional alignment internally and collaboration externally with customers)
•    Validate submitted customer fines and challenge/provide back-up to customer to reduce the fines in a timely manner
•    Provide monthly projection of non-compliance fines to finance
•    Validation of Claims and Deductions to ensure invalid deductions are disputed in a timely manner with customer/COS
•    Provide to leadership compliance monthly presentation deck for internal and external communication. Automate where possible and make the deck available in a timely manner
•    Create Weekly and Monthly Customer presentation decks and support external discussions
•    Maintain the contacts with the customer with or without access to the Customer's systems. Gain insight into the Customer’s operations. Identify improvement opportunities & align with the Customer on actions to eliminate executional/flow issues. Enable improvement of the flow from Customer DC to store.
•    Improve claim resolution through Customer Supply Chain negotiations & agreements
•    Leads both internal and external meetings to mitigate gaps, and discover opportunities to deliver against the commitment. Works externally on alignment of forecasts with the customer to improve accuracy, and works with Planner internally to communicate these actions. Maintains Supply Chain Excellence
•    Understand Customer's needs, Customer's KPIs and the way of measuring them. Review the KPIs at defined frequency to propose problem solving actions.
•    Drive Growth through:
o    Data integration and Assumption alignment enabling reliable forecast & Customer Plan execution
o    On Shelf Availability insights, actions & alignment externally
o    Product Flow insights & risk identification driving actions
•    Leads Customer Specific Projects
o    Conducts internal customer “deep dives” to optimize the shared value chain
o    Influences customer supply chain business decisions and practices that deliver optimal profitability for Nestle and the customer
o    Regularly assesses needs and opportunities to reduce operational costs and drive Nestle volume via the supply chain for specific categories
o    Lead Bad Goods Reduction Initiatives

•    Develop, enhance, and maintain customer specific scorecard/dashboard to support timely decision making. Interact with/ Engage Advance Business Intelligence team where necessary for support in the development of the tools
•    Data comparison on Nestlé’s order fulfillment (cases ordered vs. cases shipped) against customer fill rate summary. Identify large volume shortages for further analysis. Review POS data, Supplier Schedule, TI forecast, and DC to store shortages, determine true demand for high level shortages and highlight the inflated order quantities leading to shortages
 

What will make you successful

As the successful candidate, you will be a champion of the order to cash process throughout the organisation so you will need to be passionate, tenacious, results focused and really enjoy working in a highly energetic and exciting environment. You will also have:

•    Minimum 2 years’ experience in customer service, physical logistics, 
•    demand/supply planning or other areas of supply chain. Demonstrable 
•    record of success in supply/value chain optimization
•    Education: Completed University Degree in business, operations 
•    management, supply chain, or logistics
•    Strong interpersonal skills. Must be able to communicate effectively both 
•    verbally and in written
•    Highly developed analytical and problem-solving skills
•    Highly developed organizational, negotiation and presentation skills
•    Ability to multi-task and thrive in a fast-paced environment
•    Proficient in MS Word, Excel, PowerPoint, QlikView, Power BI
•    Working Knowledge of SAP, BW, Trade Insight, Power BI, QlikView is an asset.

We have a friendly, supportive team with a coaching and mentoring environment. There are real opportunities for future development and progression – this really could be a move towards the exciting opportunity to drive strategy and build a career in Logistics with the leader in Food & Beverage.