Position Summary 
The B2B Account Manager Office is responsible for expanding Nespresso’s presence among Belgian companies (Business & Institutions) with 50 to 250 employees. The role focuses on acquiring new customers, managing around 100 existing accounts, boosting sales (coffee, machines, accessories) and maintaining strong customer relationships. Prospection is a critical priority, as finding and converting new leads drives the growth of the business.  It requires creativity, initiative, autonomy and perseverance.

A day in the life of a B2B Account Manager Office

• Manage the full sales cycle: from identifying prospects and generating leads to closing contracts and onboarding new customers
• Act as the single point of contact (SPOC) for assigned customers, maintaining continuous communication
• Develop tailored, customer-specific solutions while following Nespresso guidelines
• Prepare and deliver proposals, product demonstrations and presentations
• Introduce new products and drive additional sales through up- and cross-selling
• Conduct prospecting activities: cold visits, calls, professional fairs and social media outreach
• Ensure follow-up and retention of existing customers, maximizing long-term value through renewals, reactivation and portfolio expansion
• Maintain accurate CRM records and track the sales pipeline
• Handle administrative tasks including contract preparation, management and coordination of machine installations
• Forecast business performance and report on (field) activities to the management

What will make you successful

• Bachelor’s degree in Sales, Marketing, Economics, or equivalent through experience, with 1–3 years of proven sales or account management experience (hunting, closing deals, and developing customers)
• Strong commercial drive with proven success and goal orientation, skilled in value- and consultative selling and able to detect customer needs to propose tailored solutions
• Persistent, convincing, and energized by tough challenges, with high work ethics and integrity
• Passionate about premium brands, combining enthusiasm for the product with creativity, solution focus and analytical skills
• Relationship builder with excellent interpersonal, networking, and communication skills (fluent in Dutch & French, good command of English)
• Rigorous, disciplined, and structured, able to perform under pressure while acting independently within company policies
• Team player with strong customer focus, attentive to upselling opportunities, and proficient in MS Office and CRM systems

What we offer

• A passionate team of colleagues working closely together in a very human-oriented work environment
• High team orientation, high brand and company pride, motivated and ambitious colleagues
• A permanent contract  
• Competitive and attractive terms of employment, including a 13th month, a company car, net expenses, and a range of additional benefits